Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Lacki

Miami,FL

Summary

Dynamic hospitality professional with extensive experience at Compass Group USA, excelling in guest relations and staff leadership. Proven track record of enhancing customer satisfaction through effective complaint handling and innovative service strategies.

Overview

7
7
years of professional experience

Work History

Lead Guest Service Ambassador- Millennium

Compass Group USA
04.2025 - Current
  • Developed and re-structured a team of pantry attendants and receptionists to deliver on Flik policies and client expectations.
  • Budgeted and managed all food and beverage orders, while maintaining strong vendor relations
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Supported colleagues during peak periods or absences when necessary, demonstrating flexibility in scheduling.
  • Maintained confidentiality of sensitive guest information at all times while adhering strictly to industry best practices.

Floor Manager- American Express Centurion Lounge

Compass Group USA
12.2020 - 04.2025
  • Managed team of 80+ employees to maintain smooth-running operations of lounge floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently (American Express CSAT monthly survey results)
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Managed product inventory and stock levels to maintain availability of products.

Transient Sales Coordinator- W South Beach

Marriott International, Inc.
05.2019 - 10.2020
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.

Guest Services Associate- W Hoboken

Marriott International, Inc.
02.2018 - 05.2019
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.

Education

Master of Arts - Public Relations

Seton Hall University
South Orange, NJ
05-2019

Skills

  • Hospitality industry experience
  • Guest relations
  • Complaint handling
  • Decision-making
  • Cross-cultural sensitivity
  • Staff leadership

Timeline

Lead Guest Service Ambassador- Millennium

Compass Group USA
04.2025 - Current

Floor Manager- American Express Centurion Lounge

Compass Group USA
12.2020 - 04.2025

Transient Sales Coordinator- W South Beach

Marriott International, Inc.
05.2019 - 10.2020

Guest Services Associate- W Hoboken

Marriott International, Inc.
02.2018 - 05.2019

Master of Arts - Public Relations

Seton Hall University

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Philip Lacki