Philip Li
Flushing,NY
Summary
Reliable and upbeat worker, successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sneaker Reseller
09.2020 - Current
- Collaborated with team members to create a reselling page through Instagram
- Satisfied and fulfilled the needs of customers by sourcing products in their interests
- Accumulated over 800 positive reviews with feedback from customers and sellers
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales
- Maintained and built a strong social media presence by keeping content engaging, fresh, and entertaining
- Networked with other self-employed sneaker resellers and businesses to build strong relationships
Grocery Store Cashier/ Bagger
Stop & Shop
08.2020 - 02.2021
- Operated a checkout lane and associated retail equipment to scan and process items into a computer system
- Collected cash, credit card, and check payments from customers and issued receipts to each one
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Provided excellent customer service to more than 100 customers a day by greeting each person, efficiently processing their transactions, and resolving complaints when required
- Bagging purchases to ensure safe transport
- Staying up to date on merchandise promotions, advertisements, and product information
Education
Bachelor of Business - Administration, Supply Chain Management
HOFSTRA UNIVERSITY
05.2026
Skills
- Building Customer Loyalty
- Content development
- Meeting Sales Goals
- Online Auctions
- Facebook Marketplace
- Negotiation
- Product Sourcing
- Inventory management
- Cash register operation
Additional Information
- HONORS AND ACHIEVEMENT , Dean’s Scholarship- Hofstra University 2022
Timeline
Sneaker Reseller
09.2020 - Current
Grocery Store Cashier/ Bagger
Stop & Shop
08.2020 - 02.2021
Bachelor of Business - Administration, Supply Chain Management
HOFSTRA UNIVERSITY
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