PHILIP MAFFEY
Richmond,VA
Summary
Experienced and strategic Information Technology Manager with a strong focus on stakeholder engagement, analytics, and customer-centricity. Proven expertise in conceiving and executing various systems implementation and software development activities, including strategic planning, solutions design, testing, and deployment. Recognized for exceptional communications and leadership abilities, consistently achieving excellence in team-building, delivery, and customer satisfaction. Holds a degree in Data-centric Information Systems and Operations Management and PMP certification.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Principal Consultant
ABS Consulting
03.2020 - Current
- Leads a cross-functional team of designers, developers, and data analysts to conceive and develop highly customized software solutions which provide digital transformation to organizations, automate business processes, and enhance the customer experience.
- Ensures the continuous growth of the team's technical and consultative capabilities to meet evolving client needs while supporting individual personal and professional development.
- Collaborates with geographically diverse business users, technical teams, database administrators, and testing teams to validate requirements through continuous feedback.
- Provides detailed technical and operational direction across multiple projects, consistently meeting deliverables according to deadlines.
- Assesses impact of current functional business processes on users and stakeholders and evaluates potential areas for improvement.
- Applies honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Supports business development by identifying new opportunities, fostering organic growth, and maintaining high demand for the team's capabilities and services.
- Negotiates partnerships with suppliers and subcontractors to form long-standing, mutually beneficial relationships.
- Develops data analytics and visualizations to facilitate informed decision making for both internal and external stakeholders.
- Manages resources to ensure financial targets are met and deliverables are on time and under budget.
Consultant
CGI
06.2018 - 03.2020
- Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases. Earned an internal CGI "STAR" award in 2019 for outstanding performance.
- Worked effectively with cross-functional design teams to create robust procurement software solutions to meet client requirements for functionality, scalability, and performance resulting in over $25 million in annual savings for the client.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Authored and edited functional design documents for high-profile enhancements and leads client-facing design review sessions.
- Conducted system testing as enhancements were developed to drive quality and ensure requirements are met.
- Directed user acceptance testing sessions with focus on documenting defects and executing test cases to ensure the delivered software met business needs.
Operations and General Manager
Guitar Center
01.2000 - 02.2015
- Applied performance data to evaluate and improve operations, identify growth and cost-control opportunities, target current business conditions, and forecast needs which reduced annual shrink from $60,000 to $16,000.
- Oversaw inventory control, loss prevention, reverse logistics, facilities maintenance, shipping/receiving, and P&L management. Consistently met budgets despite constrained resources.
- Managed, hired and developed top talent to strengthen workflow and productivity. Mentored and developed over a dozen future store and operations managers.
- Managed performance of associates and assistant managers to drive sales, store standards, and an excellent customer experience. Achieved a 95% net promoter score for customer satisfaction.
Education
Bachelor of Science - Information Systems and Operations Management
George Mason University
Fairfax, VA03.2018
Associate of Science - Business Administration
Northern Virginia Community College
Alexandria, VA12.2016
Skills
- Cross-functional team leadership
- Stakeholder communication
- Digital transformation
- Strategic planning
- Innovation management
- Solution planning
- UX Design
- Scrum framework
- Project management
- Coaching and mentoring
- Software development lifecycle
- Data analytics
Certification
- PMP - Project Management Professional
Timeline
Principal Consultant
ABS Consulting
03.2020 - Current
Consultant
CGI
06.2018 - 03.2020
Operations and General Manager
Guitar Center
01.2000 - 02.2015
Bachelor of Science - Information Systems and Operations Management
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
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