Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Mahaffey

Morse,LA

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience

Work History

Dairy Manager

Champagne's Market
08.2023 - Current
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Answered questions from customers and discussed new products placed in dairy cases.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Crawfish Stop Staff Member/Manager on Duty

Crawfish Stop
01.2023 - 07.2023
  • Maintained professional, organized, and safe environment for employees and patrons
  • Maximized performance by monitoring daily activities and mentoring team members
  • Cross-trained existing employees to maximize team agility and performance
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Assisted in organizing and overseeing assignments to drive operational excellence

Technical Support / Customer Support

Meratas
05.2022 - 11.2022
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Shop Manager

Inject-Tech
02.2021 - 04.2022
  • Monitored gauges and flowmeters and inspected equipment to verify tank levels, temperatures and pressures remained at specified levels, reporting abnormalities as necessary.
  • Kept shop workspaces and various fieldwork locations clean and organized for maximum productivity.
  • Recorded operating data such as products and quantities pumped, stocks used and operating times.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.

Team Member/Public Speaker

Alive In You Retreat
07.2019 - 09.2019
  • Traveled to different states such as Florida, South Carolina, Tennessee, Missouri, and Texas to host Catholic retreats for high school youth in six weeks.
  • Assisted in logistics planning, unloading, and setup of sound equipment and backdrops.
  • Kitchen Manager Assistant - Assisted in planning and shopping for meals for up to 200-400 participants.
  • Lead small groups and gave talks to participants.
  • Drove team member van from state to state.
  • Implemented stories and anecdotes into speeches to make information more entertaining.

Missionary/Voluntary Worker

NET Ministries
08.2018 - 06.2019
  • I have returned to assist NET Ministries multiple times in the future upon request in 2020 and 2022
  • Ministered in 117 retreats for sixth to twelfth graders at Catholic schools and parishes across Los Angeles, California.
  • The duties of these retreats included greeting participants upon arrival, leading small groups, and giving guided speeches.
  • Provided after-meal entertainment and recruited future Netters into the program.
  • Drove a fifteen-passenger van while pulling a trailer.
  • Assisted with the sound set up and slideshow presentations for larger scaled retreat events.
  • Traveled with minimal personal belongings over the course of the 9 months.
  • Assisted with event coordination and on-site support.

Host / Backwaiter

Fleming's Prime Steakhouse & Wine Bar
10.2017 - 02.2018
  • I have returned to Fleming's on multiple occasions to work there and assist in Holiday influx of customers seasonally.
  • Monitored dining room inventory and replenished as necessary
  • Established rapport with customers by providing friendly and attentive service
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
  • Answered customer questions about hours, seating, and menu information
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience

Outside Staff Member

Le Triomphe Golf & Country Club
01.2017 - 10.2017
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls
  • Used Range Cart and Golf Ball Picker to recover range balls
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels
  • Shut down facility daily by turning off lights, storing equipment and locking doors
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences
  • Delivered information and details of interest about facility to visitors
  • Built and established positive relationships with patrons, team members and supervisors
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition

Education

College Alternative -

Praxis
Remote
01.2021

Certification - Catechism

St. John Paul The Great Academy/Online
California
2018

GED -

South Louisiana College
Morse, LA
05.2016

Skills

  • Windows 10
  • Software Diagnosis
  • Troubleshooting Technical Issues
  • Customer service expert
  • Flexible and Adaptable
  • Staff Management
  • Verbal and written communication
  • Customer Relations
  • Problem-Solving
  • Analytical and Critical Thinking

Timeline

Dairy Manager

Champagne's Market
08.2023 - Current

Crawfish Stop Staff Member/Manager on Duty

Crawfish Stop
01.2023 - 07.2023

Technical Support / Customer Support

Meratas
05.2022 - 11.2022

Shop Manager

Inject-Tech
02.2021 - 04.2022

Team Member/Public Speaker

Alive In You Retreat
07.2019 - 09.2019

Missionary/Voluntary Worker

NET Ministries
08.2018 - 06.2019

Host / Backwaiter

Fleming's Prime Steakhouse & Wine Bar
10.2017 - 02.2018

Outside Staff Member

Le Triomphe Golf & Country Club
01.2017 - 10.2017

College Alternative -

Praxis

Certification - Catechism

St. John Paul The Great Academy/Online

GED -

South Louisiana College

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Philip Mahaffey