Philip Mangione
Parlin
Summary
Detail-oriented technical professional with 9+ years of hands-on troubleshooting complex machinery, process optimization, and team training in fast-paced manufacturing environments. Skilled in diagnosing issues, implementing solutions quickly, maintaining detailed documentation, and communicating technical concepts clearly to diverse teams. Self-taught in PC hardware/software configuration, Linux basics, Raspberry Pi/Arduino programming (Python), and network device setup. Eager to transition proven problem-solving and end-user guidance abilities into reliable IT help desk support, ensuring high user satisfaction and minimal downtime.
Overview
9
9
years of professional experience
Work History
Senior Winder Operator
Sonoco Products Co.
Dayton
02.2015 - 06.2024
- Diagnosed mechanical and electrical faults in complex winding machinery, performed root-cause analysis, and implemented fixes that minimized production downtime and upheld operational efficiency.
- Trained and mentored new operators on equipment setup, safety protocols, standard operating procedures (SOPs), and issue resolution; provided clear, step-by-step technical guidance to build team competency.
- Maintained detailed production logs, machine settings, maintenance records, and issue documentation to ensure compliance, operational continuity, and seamless knowledge transfer.
- Collaborated with maintenance, supervisors, and cross-functional teams to identify inefficiencies and address technical concerns, contributing to enhanced process improvements.
- Participated in 5S (Sort, Set in Order, Shine, Standardize, Sustain) initiatives to standardize workflows, organize workspaces, and enhance safety — directly transferable to IT system organization, preventive maintenance, and best-practice implementation.
Education
High School Diploma -
South River High School
South River, NJSkills
Hardware — Custom PC assembly & optimization, component compatibility (CPU, GPU, RAM, PSU), BIOS/UEFI configuration, cable management, soldering/electronics repair, printer maintenance
Operating Systems & Software — Windows 10/11 (installation, configuration, troubleshooting), Microsoft Office Suite, Linux basics (Raspberry Pi OS, CLI, SSH), VESC Tool (firmware & controller configuration)
Networking & IoT — Basic TCP/IP, home automation (Home Assistant, ESPHome), GPIO programming (Python basics), remote access & management
Professional / Soft Skills — Technical documentation & logging, end-user training & mentorship, root-cause analysis, & process standardization
Collaboration & Productivity Tools — Microsoft Teams (video calls, screen sharing, chat), Microsoft Office (Word, Excel, Outlook), PDF tools (Adobe Acrobat/Reader – viewing, editing, forms), Markdown formatting
Technical Projects & Hands-On Experience
- Assembled and optimized high-performance custom desktops, verifying full compatibility across components to achieve stable, high-efficiency systems
- Diagnosed and resolved hardware failures through systematic testing, BIOS updates, driver management, and thermal optimizations — reduced common issues like overheating and power faults
- Built and deployed Raspberry Pi-based home automation servers; integrated sensors and microcontrollers with Python scripts for personalized device control and monitoring
- Managed Linux environments (CLI, file systems, SSH) for secure remote access and maintenance — gained practical experience in everyday system administration and networking basics
- Performed advanced troubleshooting and repairs on battery management systems (BMS) and motor controllers using VESC Tool for firmware flashing and configuration
Goals
- CompTIA A+ Certifications
- Google IT Support Professional Certificate
- Microsoft IT Support Specialist Professional Certificate
References available upon request
Timeline
Senior Winder Operator
Sonoco Products Co.
02.2015 - 06.2024
High School Diploma -
South River High School