Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Mcleod

Eastman,GA

Summary

Dynamic Shift Manager at Bumper To Bumper with a proven track record in employee training and customer service excellence. Skilled in decision-making and team development, I enhanced performance through effective delegation and mentoring, ensuring high standards and workplace safety. Committed to fostering strong relationships and maximizing team potential.

Overview

41
41
years of professional experience

Work History

Shift Manger Warehouse

Bumper To Bumper
12.2015 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Driver, Warehouse Orders

Rocky Stuckey
06.2015 - 11.2020
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.

Newspaper Carrier

Macon Telegraph
06.1991 - 06.2015
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about [Number] homes daily.
  • Maintained punctual delivery times for consistent customer service experience.
  • Distributed papers in various weather conditions during early morning.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Built strong relationships with customers, addressing concerns and resolving issues promptly.
  • Provided exceptional customer service, responding promptly to inquiries or requests from clients.
  • Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.

Mechanic

Chevrolet Motors
10.1984 - 07.1987
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.

Education

Associate of Applied Science - Engineering Mechanics

Ben Hill-Irwin Area Vocational Institute
Fitzgerald, GA
05-1984

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Training and mentoring
  • Relationship building
  • Team development

Timeline

Shift Manger Warehouse

Bumper To Bumper
12.2015 - Current

Driver, Warehouse Orders

Rocky Stuckey
06.2015 - 11.2020

Newspaper Carrier

Macon Telegraph
06.1991 - 06.2015

Mechanic

Chevrolet Motors
10.1984 - 07.1987

Associate of Applied Science - Engineering Mechanics

Ben Hill-Irwin Area Vocational Institute

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Philip Mcleod