Philip Mitchell

Montgomery County Public Schools
Call Center Technician I, Department of Facilities Management
November 2025 - Present

Serve as the primary point of contact for MCPS employees, schools, offices, and community stakeholders regarding facilities operations, maintenance requests, sustainability initiatives, and service-related concerns.
Utilize CMMS systems to create, track, update, and analyze maintenance work orders and service requests.
Assist customers with inquiries related to HVAC, plumbing, electrical, carpentry, grounds maintenance, sustainability initiatives, and Department of Facilities Management operations.
Analyze customer concerns and operational issues to determine appropriate actions and ensure proper routing of service requests.
Review service trends and operational reports to support process improvements and improved customer service delivery.
Communicate technical procedures and maintenance processes in clear and understandable language.
Collaborate with multiple DFM divisions and regional service centers to ensure timely and effective issue resolution.
Support department initiatives focused on operational efficiency, customer engagement, and sustainability awareness.

Montgomery County Public Schools
Building Services Manager
August 2018 - November 2025

Directed facility operations, maintenance programs, and environmental safety initiatives for a large MCPS school facility.
Managed HVAC, plumbing, lighting, ventilation, and mechanical systems to ensure safe, efficient, and reliable building operations.
Conducted inspections and assessments to identify opportunities for energy conservation, operational improvements, and resource efficiency.
Utilized Asset Essentials to manage work orders, maintenance records, and facility performance data.
Coordinated vendors, contractors, and internal departments to successfully complete maintenance and improvement projects.
Managed building service budgets, purchasing activities, inventory, and supply programs.
Developed and implemented preventive maintenance strategies that improved equipment reliability and extended asset life cycles.
Trained, supervised, and evaluated building service personnel while promoting accountability and environmental responsibility.
Served on the On-Site Emergency Team (OSET), supporting emergency preparedness, utility emergencies, facility resiliency, and operational continuity efforts.

Montgomery County Public Schools
Building Service Assistant Manager
July 2016 - August 2018

Assisted in supervising facility operations and maintenance activities in a large school environment.
Coordinated staff assignments and monitored work quality and operational efficiency.
Conducted facility inspections and recommended corrective actions and operational improvements.
Assisted with staff training, performance management, and compliance initiatives.
Supported implementation of conservation practices and efficient resource utilization.

Montgomery County Recreation Department
Camp Director (Seasonal)
June 2011 - August 2018

Supervised staff and volunteers serving youth recreation programs.
Planned and coordinated educational and recreational activities for groups of 40+ participants.
Managed purchasing, budgets, scheduling, evaluations, and program documentation.
Built strong relationships with students, parents, staff, and community organizations.

Montgomery County Public Schools
Building Service Worker
December 2013 - July 2016

Performed building maintenance, custodial operations, grounds care, and facility support services.
Assisted in operating and maintaining building systems and equipment.
Supported recycling programs and environmental stewardship initiatives.
Maintained safe, healthy, and welcoming learning environments for students and staff.

Montgomery County Public Schools
Transportation Bus Operator I
March 2010 - December 2013

Safely transported students throughout Montgomery County while complying with MCPS, State of Maryland, and transportation safety regulations.
Built positive relationships with students, families, school administrators, and community stakeholders.
Maintained a safe, respectful, and inclusive environment for diverse student populations.
Conducted required pre-trip and post-trip vehicle inspections and reported maintenance needs promptly.
Maintained operational records, inspection reports, and transportation documentation.
Demonstrated strong communication, problem-solving, customer service, and emergency response skills.
Developed extensive knowledge of MCPS schools, service areas, communities, and operational procedures.