PHILIP OGBONNA
FRESNO,TX
Summary
Multi-talented Personal Care Aide with 3 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors. And also Dependable Detention Officer accomplished enforcing institution rules and supervising the daily activities of over 2500 inmates. Adept at thoroughly inspecting the premises for contraband and unsanitary conditions, performing specimen collections and processing inmates. Communicative and just with sound knowledge of inmates' rights.
Overview
11
11
years of professional experience
Work History
Detention officer
CORE CIVIC HOUSTON PROCESSING CENTER
Houston , Texas
2019.11 - Current
- Inspected living areas and personal belongings regularly, detect and seize unauthorized or dangerous items
- Intervened during fights and disturbances and stopped unauthorized behaviors and restore order
- Conducted routine searches of inmates/detainees, property, and incoming mail, to locate and seize contraband
- Observed inmates/detainees continuously to maintain safety and enforce facility rules
- Coordinated secure and safe visitation between inmates/detainees and personal contacts
- Trained in numerous positions to best support operations of the detention center, including tower and perimeter security, gate management, and mail room
- Supervised labor crews in areas such as laundry and kitchen and maintained control and monitor behaviors.
Shift Manager
pizza hut
Houston , TEXAS
2020.03 - 2021.02
- Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
- Coordinated work hand offs and schedules with managers
- Evaluated employee performance and mentored under performing staff with service-focused initiatives
- Monitored staff resources and projected future needs
- Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance
- Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management
- Held area managers accountable for meeting deadlines, sales expectations, and performance goals
- Engaged with team members, management, and customers to boost company productivity and morale
- Analyzed productivity reports to manage overall performance
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Coordinated resources and schedules to meet targets and adhere to deadlines
- Directed work of multiple teams and assisted with meeting specific team project goals.
Correctional Officer
TDCJ
Brazoria , Texas
2015.11 - 2019.05
- Observed inmates continuously to maintain safety and enforce facility rules
- Supervised and documented inmate movements transporting to and from detention facilities, programs, and community services
- Inspected living areas and personal belongings regularly to detect and seize unauthorized or dangerous items
- Supervised laundry, kitchen, and roadwork inmate crews in task completion
- Monitored perimeters, gates, and internal doorways during patrols and surveillance camera shifts
- Maintained inmate custody and security throughout correctional facility, in courthouse, and during transportation
- Coordinated secure and safe visitation between inmates and personal contacts
- Modeled healthy behaviors to promote safe and positive interactions between inmates and staff
- Intervened during fights and disturbances to stop unauthorized behaviors and restore order
- Conducted headcounts to ensure each prisoner was present
- Conducted thorough searches of prisoners and cells to identify and remove contraband materials.
Medical Assistant
Vic-tress-Fat Loss Programs
2014.03 - 2016.02
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height
- Showed patients to examination rooms and prepared them for the physician
- Recorded patients' medical history, vital statistics, or information such as test results in medical records
- Prepared and administered medications as directed by a physician
- Collected blood, tissue, or other laboratory specimens, logged the specimens, and prepared them for testing
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Helped physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Authorized drug refills and provided prescription information to pharmacies
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Scheduled appointments for patients
- Changed dressings on wounds
- Greeted and logged in patients arriving at office or clinic
- Contacted medical facilities or departments to schedule patients for tests or admission
- Performed general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Inventoried and ordered medical, lab, or office supplies or equipment
- Performed routine laboratory tests and sample analyses
- Set up medical laboratory equipment
- Kept financial records or performed other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
- Operated x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
SECURITY OFFICE/SHIFT SUPERVISOR
ALLIED BARTON SECURITY SERVICE
Houston , TEXAS
2015.03 - 2015.11
- Formulated security action plans and analyzed data and trends to drive continuous performance improvements
- Reviewed existing security protocols to detect vulnerabilities and implement corrective actions
- Evaluated team personnel regularly to assess performance and eliminate performance gaps negatively impacting building security
- Managed staff schedules and coordinated daily assignments for optimal security with minimal disruption to operations
- Enforced access rules and activity restrictions to best protect assets and personnel
- Collaborated with fire, law enforcement, and medical personnel to handle advanced security issues and emergencies
- Assisted in planning and management of security department budget
- Monitored security and staff activities to identify and eliminate compliance concerns
- Detected and resolved personnel problems to keep team on-task and working collaboratively to maintain security presence
- Put emergency procedures in place and trained subordinates to handle unexpected situations
- Provided peace, security, and safety within correction facility by skillfully managing tense situations.
Customer Service Representative
DAVE AND BUSTERS
Houston , Texas
2014.07 - 2015.06
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Recommended products and services to members and educated customers about relevant offerings
- Completed sales payments, refunds, and exchanges and issued store credit
- Coordinated with team members to reach sales targets and support complete sales cycle
- Monitored and resolved product and service issues promptly
- Met team and client performance metrics, goals, and deadlines
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Reviewed loan applications from credit union members to determine feasibility of credit eligibility
- Answered incoming calls and assisted customers with questions.
Manager
SWEET HAND RESTAURANT
Houston , TEXAS
2013.02 - 2014.06
- Led cross-functional projects and identified and solved complex problems across the business spectrum
- Managed performance of team members conducted performance appraisals and recommended promotions
- Supported back office hiring and employment processes
- Prepared operating and capital budgets for division and reviewed expenditures to take corrective action
- Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Prepared payroll and maintenance budgets for corporate management approval
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Analyzed metrics and presented data-driven recommendations to senior leadership.
Caregiver
Heart Home Health Care Agency
2013.08 - 2014.03
- Helped the senior or client schedule and attend their medical appointments is key to keeping them healthy
- Prepared a care plan that addresses the senior loved one’s care needs and goals can be helpful when you begin your care giving journey
- Assisted with bathing, eating, and grooming
- Provided companionship
- Managed household chores
- Prepared nutritious meals
- Discussed health changes with doctor
- Helped prevent falls
- Provided transportation.
Education
High School Diploma - ART
St Paul's The Apostle Sec School
01.2013
Some College (No Degree) - Nursing Administration
Houston Community College (HCCS)
Skills
- Facility Monitoring
- Security and Sanitation Checks
- Crisis Intervention
- Inmate Observation
- Medical Emergencies
- Record Maintenance
- Restraint Techniques
- Inmate Escorting
- Report Preparation
- Emergency Response
- Key Control
- File Maintenance
- Observation
- Incident Reporting
- Behavior Modification
- Crime Prevention
- Non-Violent Intervention
- Inmate Transport
- Records Maintenance
- Public Safety
- CCTV Monitoring
- Inmate Supervision
- Activity Supervision
- Behavioral Disorders Familiarity
- Crisis Management
- Armory and Key Control
- Safety and Security
- Ethical Standards of Conduct
- Trained in Defensive Tactics
- Weapons Training
- Central and Pod Control
- First Aid Certification
- Courtroom Practices
- State and Federal Laws Knowledge
- Booking Procedures
- Medical office administration
- Patient care
- Clinical quality program standards
- Verbal and written communication skills
- Patient Management
- Direct Patient Care
- Insurance claims
- Monitoring patient progress
- Simple dressings
- Medical billing and coding
Timeline
Shift Manager
pizza hut
2020.03 - 2021.02
Detention officer
CORE CIVIC HOUSTON PROCESSING CENTER
2019.11 - Current
Correctional Officer
TDCJ
2015.11 - 2019.05
SECURITY OFFICE/SHIFT SUPERVISOR
ALLIED BARTON SECURITY SERVICE
2015.03 - 2015.11
Customer Service Representative
DAVE AND BUSTERS
2014.07 - 2015.06
Medical Assistant
Vic-tress-Fat Loss Programs
2014.03 - 2016.02
Caregiver
Heart Home Health Care Agency
2013.08 - 2014.03
Manager
SWEET HAND RESTAURANT
2013.02 - 2014.06
High School Diploma - ART
St Paul's The Apostle Sec School
Some College (No Degree) - Nursing Administration
Houston Community College (HCCS)
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