Philip Oliver
Dallas
Summary
With a solid background in customer service and technical support, I excel in troubleshooting, patient confidentiality, and providing compassionate assistance. Demonstrated ability to manage high call volumes and complex cases efficiently, enhancing client satisfaction and operational efficiency. Skilled in Microsoft Windows and fostering positive customer experiences, I consistently achieve and surpass organizational goals.
Overview
15
15
years of professional experience
Work History
Intake Representative
The Cigna Group
05.2022 - 09.2024
- Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
- Collaborated with team members to address complex cases, resulting in improved case management for clients.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
- Working with healthcare providers to verify eligibility for providers and members
- Building prior authorizations for healthcare providers
Customer Service Representative
Charter Spectrum
09.2017 - 04.2022
- Answered phone and assisted customers with changes
- Created customer technician appointments
- Confirmed payments, refunds, etc
- Explained products and benefits
- Maintained up-to-date knowledge of customer accounts
Customer Service Representative
Optum/Teletech
07.2016 - 08.2017
- Assisted United Healthcare members in getting assistance with medications and benefits regarding their plan
- Also helped members resolve claim issues with bills from providers and doctors
Technical Support Representative
Telvista
06.2015 - 03.2016
- Helped customers resolve issues they had with their service
- Instructed customers on self help options to fix their issue
- Great customer service skills
Customer Service Representative
Teleperformance
05.2014 - 06.2015
- Answer Inbound Calls
- Resolve Customer Issues
- Assist Customers With Questions About Billing And Medications
- Received Acknowledgement For Great Performance On Calls
- Skills Used: Microsoft Word
Stocker
Minyard Food Stores
05.2009 - 04.2014
- Stocked shelves and maintained the back order stock as well
- Used electric pallet jacks to take product off of trucks
- Loaded trucks using electric pallet jacks
Education
High School Diploma - All Subjects
A.Maceo Smith High School
Dallas, TX01.2011
Skills
- Pallet Jack
- Technical Support
- Computer Networking
- Microsoft Windows
- Desktop Support
- Materials Handling
- Operating Systems
- Troubleshooting
- Warehouse Experience
- Computer Operation
- Patient confidentiality
- Healthcare Industry Familiarity
- Appointment Scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Call center customer service, Familiar, 04/01/22, Demonstrating customer service skills in a call center setting
Timeline
Intake Representative
The Cigna Group
05.2022 - 09.2024
Customer Service Representative
Charter Spectrum
09.2017 - 04.2022
Customer Service Representative
Optum/Teletech
07.2016 - 08.2017
Technical Support Representative
Telvista
06.2015 - 03.2016
Customer Service Representative
Teleperformance
05.2014 - 06.2015
Stocker
Minyard Food Stores
05.2009 - 04.2014
High School Diploma - All Subjects
A.Maceo Smith High School
Similar Profiles
Leticia NicolaLeticia Nicola
Dedicated Client Service Partner at The Cigna GroupDedicated Client Service Partner at The Cigna Group
Michelle DobbsMichelle Dobbs
Business Analytics Lead Analyst at The Cigna GroupBusiness Analytics Lead Analyst at The Cigna Group
NARSA REDDY ALLURINARSA REDDY ALLURI
Data Engineer at The Cigna GroupData Engineer at The Cigna Group
Christopher M. StewartChristopher M. Stewart
Risk Management and Underwriting LDP at The Cigna GroupRisk Management and Underwriting LDP at The Cigna Group
Casey AdesuluCasey Adesulu
Medical Assistant at OUI MEDICAL INCMedical Assistant at OUI MEDICAL INC