Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Philip Parker

Traverse City,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

28
28
years of professional experience

Work History

Dispatcher Coordinator

Alta Material Handling
Traverse City, MI
04.2011 - Current
  • Dispatch Technicians to handle service requests and preventive maintenance (PM)
  • Take, record and prioritize customer calls for service requests
  • Compile and complete customer summary invoicing
  • Organize and file paperwork for the department
  • Maintain Technician time log
  • Answering internal and customer service calls
  • Weekly payroll time card entry
  • Opening and closing work orders, including accurately recording story lines into each order
  • Invoicing & accounts receivables assistance
  • PM running & monitoring throughout the month
  • PM tracking reports & audit completed work for weekly meeting
  • PM scheduling for technicians
  • Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
  • Fleet service call monitoring & assignment
  • Fleetmatics monitoring to ensure technicians are on time at field accounts
  • Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits)
  • Assist Technicians with finding technical data
  • Incorporate Alta's Guiding Principles into daily activities
  • Performs other duties as assigned

Aftermarket Sales Manager

Integrity Material Handling
Madison Heights, MI
10.2004 - 12.2010
  • Monitored inventory levels of aftermarket parts and supplies to ensure timely delivery of orders.
  • Developed and implemented strategies to increase aftermarket sales.
  • Resolved customer complaints regarding sales and service.
  • Identified new business opportunities through networking activities.
  • Created promotional materials, such as brochures and presentations, to promote aftermarket products.
  • Established relationships with key accounts in the aftermarket industry.
  • Provided support during customer visits by answering technical questions about products and services.
  • Developed and managed pipeline of qualified opportunities throughout sales process.
  • Prepared detailed reports summarizing sales data including volume, market share, competitive analysis.

Food and Beverage Director

Beacon Hill Golf Club
Commerce, MI
04.1998 - 09.2004
  • Conducted inventory audits on a regular basis to maintain accurate stock levels and minimize waste.
  • Organized and conducted regular staff meetings to discuss food safety, customer service, and menu changes.
  • Analyzed financial data such as sales figures, profit margins, budgeting reports, to make recommendations for improvement or expansion.
  • Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
  • Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
  • Implemented strategies to improve cost efficiency of ingredients, labor, and equipment usage.
  • Managed guest complaints in a professional manner by resolving issues quickly and efficiently.
  • Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
  • Reviewed invoices from vendors and submitted payment requests in a timely manner.
  • Provided guidance and mentorship for junior team members helping them reach their full potential within the organization.
  • Managed relationships with vendors to secure competitive pricing on high-quality products.
  • Coordinated catering services for corporate events or private parties according to client specifications.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.

Warranty Administrator

Great Lakes Power Lift
Warren, MI
05.1996 - 03.2000
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Reviewed and processed warranty claims to ensure accuracy of all information.
  • Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
  • Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Resolved discrepancies in warranty coverage for customers.
  • Maintained up-to-date knowledge of current industry regulations related to warranties.
  • Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
  • Stayed up to date on factory announcements and recalls.
  • Kept thorough records of service actions and customer information.
  • Managed the return of defective products from customers, ensuring timely replacement or repair.

Education

High School Diploma -

Bishop Borgess
Redford, MI
06-1974

Business Administration

University of Michigan - Dearborn
Dearborn, MI

Skills

  • Scheduling Expertise
  • Geographical Knowledge
  • Incident Reporting
  • Route Planning
  • Schedule Coordination

Affiliations

  • Dedicated member of the Knights of Columbus. Giving to those in need.
  • Coached grade school and high school sports for 27 years.

Timeline

Dispatcher Coordinator

Alta Material Handling
04.2011 - Current

Aftermarket Sales Manager

Integrity Material Handling
10.2004 - 12.2010

Food and Beverage Director

Beacon Hill Golf Club
04.1998 - 09.2004

Warranty Administrator

Great Lakes Power Lift
05.1996 - 03.2000

High School Diploma -

Bishop Borgess

Business Administration

University of Michigan - Dearborn

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