Summary
Overview
Work History
Education
References
Timeline
Generic

PHILIP PATTERSON

Rockingham,NC

Summary

Results-driven retail management professional determined to exceed company goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

23
23
years of professional experience

Work History

Store Manager

Walmart
11.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Store Lead

Walmart
08.2021 - 11.2023
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

GM Coach

Walmart
10.2020 - 08.2021
  • Established strong foundations for all store processes.
  • Within 7 months, promoted 3 sales associates to team leads and 1 team lead to Assistant Manger.
  • Store expert or champion for all company initiatives.
  • Work closely with market teams to increase store performance.
  • Train all sales associates on digital services.

Assistant Manager

Walmart
05.2019 - 10.2020
  • Responsible for planning scheduling and delegating assignments to meet coverage and service demands.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Mentored and motivated team members to achieve challenging business goals.

Sales Manager

Lowe's Home Inc
06.2002 - 10.2017
  • Set sales objectives and attainment plans for high volume stores.
  • Coached and mentored teams of 70 sales associates, specialist, and designers to achieve sales and customer engagement score targets.
  • Recruited, interviewed, and hired talented individuals.
  • Visited customer locations to determine needs, set up contracts and provide training.
  • Developed comprehensive training program for new sales associates.

Education

Bachelor of Arts - Business & Psychology

Liberty University
Lynchburg, VA
06.2013

References

REFERENCES References upon request.

Timeline

Store Manager

Walmart
11.2023 - Current

Store Lead

Walmart
08.2021 - 11.2023

GM Coach

Walmart
10.2020 - 08.2021

Assistant Manager

Walmart
05.2019 - 10.2020

Sales Manager

Lowe's Home Inc
06.2002 - 10.2017

Bachelor of Arts - Business & Psychology

Liberty University

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PHILIP PATTERSON