Philip Puentes
Hammond,Indiana - IN
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Infantryman (11B)
US Army
10.2018 - Current
- Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
Tech Support Associate
Metrarail
Chicago, IL
10.2023 - Current
- Maintained user accounts in Active Directory and Exchange Server environments.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Set up user profiles on local machines and domain network according to established standards.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Configured routers, switches and wireless access points for LANs and WANs.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Education
Bachelor of Science - Information Technology Concentration Cybersecurity
Purdue University Calumet
Hammond, IN05.2025
Minor - Forensic Science
Purdue University Calumet
Hammond, IN05.2025
High School Diploma -
Donald E. Gavit High School
Hammond06.2019
Skills
- Attention to Detail
- Creative Problem Solving
- Work Planning and Prioritization
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Critical Thinking
Certification
- DOD Security Clearance
- Distributed Leader Course Training - 2020
Accomplishments
- Armed Forces Service Medal
- Indiana Emergency Service Ribbon
- Indiana Recruiting Ribbon
Timeline
Tech Support Associate
Metrarail
10.2023 - Current
Infantryman (11B)
US Army
10.2018 - Current
Bachelor of Science - Information Technology Concentration Cybersecurity
Purdue University Calumet
Minor - Forensic Science
Purdue University Calumet
High School Diploma -
Donald E. Gavit High School
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