Philip Rainey
Glenpool,OK
Summary
Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable team leader with stellar grocery history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Driver
Mondelez International
Tulsa, Oklahoma
02.2023 - Current
- Deliver to multiple accounts daily. Performed customer service requests. Tracked daily inventory.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Checked in with dispatch service and updated with current location.
- Loaded and secured items in trucks to avoid damage to cases during delivery.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and any special incidents.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
- Verified over 10 daily deliveries against shipping instructions before delivering to customers.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Obtained customer signatures to complete and process all delivery paperwork.
Deli Manager
Reasors
Tulsa, Oklahoma
12.2022 - 02.2023
- Integrated service and team management strategies to boost business profits.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
Assistant Deli Manager
Reasor's Foods
06.2022 - 11.2022
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Center Store Manager
Reasor's Foods
01.2022 - 06.2022
- Interviewed and hired strong candidates for team openings.
- Provided exceptional customer service to customers.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Eased team transitions and new employee orientation through effective training and development.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities.
- Reported issues to higher management with great detail.
- Upheld great standards of leadership for employees, consistently leading by example.
Assistant Center Store Manager
Reasor's Foods
02.2021 - 01.2022
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Evaluated and enhanced Dairy, Frozen and Night stocking programs to strengthen operations.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Interacted well with customers to build connections and nurture relationships.
Dairy Manager
Reasor's Foods
10.2020 - 02.2021
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Delegated tasks and gave direction to team of 4 employees within dairy department.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
Driver
Mondelez International
08.2011 - 09.2020
- Deliver to multiple accounts daily. Performed customer service requests. Tracked daily inventory.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Checked in with dispatch service and updated with current location.
- Loaded and secured items in trucks to avoid damage to cases during delivery.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and any special incidents.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
- Verified over 10 daily deliveries against shipping instructions before delivering to customers.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Obtained customer signatures to complete and process all delivery paperwork.
Department Manager
Reasor's
02.2009 - 08.2011
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Assisted customers with locating and choosing merchandise in any store department.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assisted customers by answering questions and fulfilling requests.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Increased sales by offering advice on purchases and promoting additional products.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Driver
Pepsi Bottling Group
03.2007 - 02.2009
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
- Logged mileage, stops, orders and carton counts for each route.
- Inspected and loaded delivery trucks and picked up customer returns.
- Received, counted and inspected inventory for delivery.
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
- Conducted efficient cargo transfers to maintain route schedules.
- Managed efficient unloading of freight, inspected merchandise and documented customer concerns for Pepsi.
Education
Technical Degree - Welding Engineering
Tulsa Welding School
Tulsa, Ok 06.2002 - 12.2002
Skills
Customer service
Inventory
Teamwork
Processes and procedures
Database Management
Verbal and written communication
Critical thinking
Customer Service
Computer skills
Analytical skills
Teamwork
Detail-oriented
Excellent work ethic
Leadership
Written Communication
Responsible
Timeline
Driver
Mondelez International
02.2023 - Current
Deli Manager
Reasors
12.2022 - 02.2023
Assistant Deli Manager
Reasor's Foods
06.2022 - 11.2022
Center Store Manager
Reasor's Foods
01.2022 - 06.2022
Assistant Center Store Manager
Reasor's Foods
02.2021 - 01.2022
Dairy Manager
Reasor's Foods
10.2020 - 02.2021
Driver
Mondelez International
08.2011 - 09.2020
Department Manager
Reasor's
02.2009 - 08.2011
Driver
Pepsi Bottling Group
03.2007 - 02.2009
Technical Degree - Welding Engineering
Tulsa Welding School
06.2002 - 12.2002
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