Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Remarais

Rosedale,NY

Summary

I am committed to excellent performance by any standard and a focused worker with both social and educational skills that enabled me to augment performance. Hope to provide to any employer the best of my abilities and skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Rep

Napco Security Technologies
09.2023 - Current
  • Answered all customer inquiries regarding alarm subscriptions services and reviewed plans for their budget
  • Assisted 25 to 30 customers per day
  • Assisted in approving alarm dealer accounts and aiding sales team with complex issues regarding customers service, billing, and overall experience with alarm products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Software Specialist

Napco Security Technologies
09.2018 - Current
  • Tasked with making sure customers were able to install Microsoft SQL Server on their system along with access control software and present alternatives if it didn’t install.

SQA Test Technician

Napco Security Technologies
09.2018 - Current
  • SQA as a Test Technician for Napco products to test new code/firmware on alarm systems to make sure adding new features did result in other features failing
  • Consulted with software developers for changes and also let them know if there are bugs in code so that software programmers can fix the code and test technicians can retest products for release.
  • Communicated product failures and testing problems with Engineering department.

Technical Support

Napco Security Technologies
09.2018 - Current
  • Worked as a Technical Support Representative for Alarm Lock Department assisting locksmiths with lock installation, parts, and as well as software installation
  • Assisting sales reps also with technical issues is also our task as well as giving clear and concise instruction on lock measurements for applying templates on doors before install
  • Made sure that customer was able to have complete control of their locking system.

Customer Service Rep

Slomin’s Home Security and HVAC
11.2016 - 06.2018
  • As an inbound call center rep we handed customer issues and inquiries with Alarm, Heating, Ventilation, and Air Conditioning
  • I gave technical support to troubleshoot their alarm or HVAC for any issues before scheduling a service technician to fix their equipment
  • We assisted with bill payments, creating duplicate invoices for businesses and customers
  • We made sure to explain billing to customers so that they understand charges or fees.

Package Handler/Team Leader/Flow Coordinator/Truck Auditor

FedEx Express
06.2014 - 05.2016
  • Employed as Handler and Team Leader to get the freight out of the aircraft container to Couriers on a moving belt
  • As well as making sure all packages were delivered and sorted to the right address and routes between zip codes
  • Also was the primary Auditor for the station for the trucks making sure they were well stocked and providing operational support to the managers as supervisor to make sure the morning sort went as planned.

Education

Bachelors in Science, 2015 - Business Management & Economics

SUNY Empire State College
New York, NY
06.2015

Associate of Science - Marketing

Nassau Community College
Garden City, NY
05.2013

Skills

  • Communication
  • 2 ½ years experience with Microsoft teams
  • Data Entry
  • Team oriented
  • Adaptable to changing work environments, policies and procedures
  • Critical thinker
  • 3 ½ years working with Microsoft SQL Server database setup
  • 1 year SQA testing experience
  • 8 years proficiency with Microsoft office programs (Word, Excel, PowerPoint)
  • 8 years customer service and technical support experience
  • Critical Thinking
  • Problem-solving abilities

Timeline

Customer Service Rep

Napco Security Technologies
09.2023 - Current

Software Specialist

Napco Security Technologies
09.2018 - Current

SQA Test Technician

Napco Security Technologies
09.2018 - Current

Technical Support

Napco Security Technologies
09.2018 - Current

Customer Service Rep

Slomin’s Home Security and HVAC
11.2016 - 06.2018

Package Handler/Team Leader/Flow Coordinator/Truck Auditor

FedEx Express
06.2014 - 05.2016

Bachelors in Science, 2015 - Business Management & Economics

SUNY Empire State College

Associate of Science - Marketing

Nassau Community College

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Philip Remarais