Philip Roberts
Orleans,IN
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 3 years of background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Overview
21
21
years of professional experience
Work History
Amazon FBA Seller
Self-employeed
07.2020 - Current
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Utilized software to automate customer communication and order fulfillment.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Established relationships with suppliers to increase online product offerings.
- Analyzed customer trends and provided insights to improve customer experience.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Created clear, precise and properly detailed product and service information on company website.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
Welder/Weld Trainer/Competitor
Toyota Material Handling
01.2003 - Current
- Removed excess slag with arc-cutting, grinding and using other equipment.
- Examined structure and texture of parts to detect imperfections.
- Welded parts using arc, gas-shielded arc, submerged arc and gas equipment.
- Calibrated flow and pressure settings to build and maintain flames.
- Fabricated structural forms, pressure vessels and boiler components.
- Interpreted verbal and written instructions from work orders and welding blueprints.
- Welded various connections with high-quality final results.
Education
High School Diploma -
Orleans Jr-Sr High School
Orleans, IN05.1997
Skills
- Retail Arbitrage
- Signage
- Filing
- Cash Register Operations
- Working with Vendors
- Loss Prevention Goals Monitoring
- General Marketing
- Package Tracking
- Invoice Generation
- Online Store Management
- Administrative Oversight
- Shipping Management
- Amazon FBA
Timeline
Amazon FBA Seller
Self-employeed
07.2020 - Current
Welder/Weld Trainer/Competitor
Toyota Material Handling
01.2003 - Current
High School Diploma -
Orleans Jr-Sr High School
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