PHILIP ROGERS
Lincoln,RI
Summary
Innovative, results-driven IT and Operations Executive with 20+ years of global experience leading cross-border teams, scaling high-reliability systems, and driving enterprise technology transformation. Proven in delivering operational excellence, AI-first automation, and resilient incident response across complex, regulated environments. Advisory board member and recognized enterprise monitoring, incident management, and performance optimization expert. Industry expertise spans banking, fintech, biotech, pharma, telecom, and large-scale internet, with deep knowledge of operational, regulatory, and scaling challenges across international markets. Former Head of Service Protection for North and South America at a global bank; most recently CIO at a consulting firm and advisor to AI startups, leading business transformation and IT strategy. Known for pushing the boundaries of what technology can deliver, leading the implementation of bleeding-edge and emerging solutions to meet evolving business demands. Trusted advisor with a strong record of aligning technology to business goals, maximizing ROI, and improving operational and customer outcomes. Combines strategic insight with hands-on execution—equally effective in whiteboard design and real-time issue resolution. Builds resilient, high-performing organizations by integrating people, processes, and platforms.
Analytical Chief Information Officer with over 20 years of experience in many different verticles. Adept at data security and technology budgets. Committed to designing effective and streamlined systems and instructing team members.
Overview
29
29
years of professional experience
Work History
Chief Information Officer (Board) (Part Time)
Syntara AI
08.2024 - Current
- Syntara AI Workflow Management: Provides robust tools for optimizing workflows and intelligence across cloud, hybrid, or on-premises environments.
- Syntara AI Network: A scalable AI infrastructure solution with physical and virtual AI Pods that ensure network optimization, data security, and seamless cross-platform integration.
Advisor/Board Member (Board)
NurturePoint
02.2023 - Current
- Utilizing AI to revolutionize senior living through AI-Driven Ambient Intelligence for Personalized Senior Care, enhancing the quality of life for residents, and empowering caregivers.
Transformational Change Executive
PWR Consulting
08.2011 - Current
- Served on CA Technologies’ Enterprise Monitoring advisory board; advised on M&A and product strategy, shaping the broader tool ecosystem for large-scale observability.
- Established wireless security standards for all public schools in Rhode Island, transforming legacy processes to maximize security and operational efficiency.
- Developed and implemented robust security standards for a genomic research company, establishing a secure research white room that enabled anonymized genome data analysis while maintaining complete privacy and regulatory compliance.
- Partnered with a Fortune 100 retailer to lead a 9-month, $2M data center migration, ensuring seamless transition and zero critical functionality loss.
- Serve as a trusted CIO coach by empowering technical and non-technical C-level leaders to ask the right questions, align technology with business strategy, and drive transformational change.
- Worked with CISA and DOD for JOLINT Red Team activities, assessing threats and implementing in-depth cyber defense strategies. Led Offensive Security teams during exercises.
- Led IT security projects for DHS and CISA, including IT security efforts for DHS facilities in Rhode Island, Massachusetts, and Connecticut.
Chief Information Officer
Protocol Networks
08.2011 - 03.2025
- Directed enterprise IT operations, ensuring 24/7 uptime for diverse public and private sector clients.
- Crafted and implemented strategic IT and incident management plans that reduced resolution times and strengthened IT operations.
- Acted as liaison to congressional and State political leaders when influencing legislation that impacts the organization.
- Developed comprehensive playbooks and post-incident analysis processes to enhance operational resilience and incident management.
- Provided executive reporting and strategic insights on IT risk and reliability, ensuring alignment with business objectives.
- Led key projects for the State of Rhode Island, including networking standards for public schools and election security, presenting outcomes to senior officials, members of the press and public, and local TV stations as required.
- Orchestrated enterprise software deployments such as ServiceNow, Splunk, Logic Monitor, and ScienceLogic, enhancing IT platforms and monitoring capabilities.
- Develop and execute 3-year strategic plans; define budgets, negotiate contracts, and approve technology engagements to build robust, future-proof IT architectures.
- Operate as an Artificial Intelligence and Large Language Models expert, with a strong record of integrating emerging AI solutions into enterprise and biotech/life sciences operations.
- Deliver online presentations and webinars to share thought leadership on AI trends, LLM applications, and best practices for leveraging disruptive technologies to drive business value.
- Expand service offerings by tailoring technology strategies for biotech and life sciences companies, addressing challenges in data security, regulatory compliance, and innovation acceleration.
- Collaborate closely with biotech clients to implement advanced AI-driven solutions that enhance research capabilities, streamline operations, and support genomic data analysis.
- Operate as 'Face of the Brand' for new clients, time requested via prompt on website, and work with the sales team for first contact with potential new clients.
- Partner with senior IT architects and C-level client leadership to ensure strategic alignment and effective execution of technology initiatives.
- Documented internal technology processes and deployed comprehensive security plans supporting two successful company IPOs, ensuring full SEC compliance.
- Spearhead development of a Managed Services organization to drive recurring revenue and deepen client relationships, including launching a cost-effective enterprise monitoring product that generated $3M in recurring revenue and contributed 25% to total company revenue.
CEO/Spin-Down Officer
HashingSpace
01.2016 - 10.2017
- Company Overview: Hashing Space Corporation was a Bitcoin ASIC mining company, hosting provider, and service provider of blockchain transactional services. Publicly traded firm under distress, brought into a spin-down, discovering assets, and working with Federal Investigators to return any value to shareholders.
- Appointed by the Board as CEO/Executive Crisis Manager for a publicly traded cryptocurrency company in turmoil. Collaborated with SEC, FBI, and forensic teams to assess company health, communicate with stakeholders, and lead a successful spindown.
- Hashing Space Corporation was a Bitcoin ASIC mining company, hosting provider, and service provider of blockchain transactional services. Publicly traded firm under distress, brought into a spin-down, discovering assets, and working with Federal Investigators to return any value to shareholders.
Vice President, Head of Service Protection & Monitoring
Royal Bank of Scotland
12.2006 - 08.2011
- Founded and led the RBS Americas Service Protection organization, defining and executing enterprise-level architecture strategies that unified monitoring, incident response, change, and problem management across North and South America.
- Designed and implemented a 5-year service management and enterprise monitoring roadmap, aligning IT operations with business objectives and regulatory expectations. The strategy was adopted globally as the company standard.
- Directed global triage, communications, and RCA processes for high-availability platforms across three continents. Improving resilience and establishing formal SLO/SLAs across critical systems.
- Consolidated enterprise tools (e.g., Splunk, HP OMi) and rationalized global monitoring spending, reducing duplication and saving $4.1M over 3 years. Delivered 90% ROI through tool standardization and centralized architecture governance.
- Unified fragmented service health and monitoring platforms across mainframe, distributed systems (Unix, Windows), and networks, building an enterprise-wide FCAPS ecosystem supporting fault, configuration, accounting, performance, and security management.
- Implemented and scaled standardized IT health dashboards and executive-level reporting to support strategic decision-making at the highest levels of the organization.
- Reduced central incident volume by 30%, MTTA by 27%, and MTTR by 22% by redesigning the enterprise's incident lifecycle and service recovery architectures.
- Transformed IT’s organizational perception from 'cost center' to strategic business partner through measurable operational improvements, aligned service reporting, and integrated readiness planning.
- Championed global enterprise monitoring strategy and architecture—partnering with senior leaders across business units to document, socialize, and enforce best practices and governance structures.
- Expanded group scope to encompass Change Management, Problem Management, Operational Readiness, Service Integration, and Enterprise Reporting while enabling integrated, proactive operations planning and architecture review at scale.
- Served on CA Technologies’ Enterprise Monitoring advisory board; advised on M&A and product strategy, shaping the broader tool ecosystem for large-scale observability.
- Collaborated with cybersecurity and automation leads to integrate protective architecture and response workflows—improving global threat response time and system resilience.
- Eliminated longstanding operational silos, introduced architecture-backed transparency, and delivered $1.2M in annual maintenance contract savings through streamlined procurement and tool rationalization.
SME, Telecommunications Operations Support
Sprint/Nextel
01.2004 - 01.2006
- Managed 4G and VOIP system readiness with a $50M OpEx budget and a cross-departmental team of 120, ensuring robust IT operations.
- Devised and executed monitoring strategies during critical EVDO and 4G rollouts, ensuring scalable incident response.
Technical Manager, Network Operations Center
America Online (AOL)
01.1997 - 01.2003
- Directed real-time responses to network outages, safeguarding service continuity for tens of millions of users.
- Developed core network monitoring protocols that supported AOL’s service continuity and rapid incident responses.
Education
Executive Certificate - Negotiation
University of Notre Dame, Mendoza College of Business
Bachelor of Science - Information Technology
American Intercontinental University
Skills
- Enterprise Architecture
- IT Governance
- Budget Management
- Vendor Management
- IT Strategy
- Digital Transformation
- Cloud Strategy
- Application Modernization
- DevOps
- CI/CD
- Cybersecurity
- Data Architecture
- ITIL
- Incident Management
- Monitoring
- AWS
- Azure
- Splunk
- ServiceNow
- AIOps
- IT Infrastructure
- Strategy Planning and Implementation
- IT Services
- Customer Experience and Engagement
- Marketing / Sales
- Leadership
- Training and Coaching
- Change Management
- ERP
- System implementation
- Data security
- Disaster recovery
- Budget administration
- System design
- Enterprise architecture
- IT architecture
- Infrastructure management
- Virtualization
- IT service management
- Information technology management
- Infrastructure planning
- Information risk management
- Machine learning
- Service delivery oversight
- Best practices implementation
Certification
Six Sigma Green Belt
Skills
Enterprise Architecture, IT Governance, Budget Management, Vendor Management, IT Strategy, Digital Transformation, Cloud Strategy, Application Modernization, DevOps, CI/CD, Cybersecurity, Data Architecture, ITIL, Incident Management, Monitoring, AWS, Azure, Splunk, ServiceNow, AIOps
Personal Information
Title: Digital Technology Transformation Agent Enterprise Architect
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Chief Information Officer (Board) (Part Time)
Syntara AI
08.2024 - Current
Advisor/Board Member (Board)
NurturePoint
02.2023 - Current
CEO/Spin-Down Officer
HashingSpace
01.2016 - 10.2017
Transformational Change Executive
PWR Consulting
08.2011 - Current
Chief Information Officer
Protocol Networks
08.2011 - 03.2025
Vice President, Head of Service Protection & Monitoring
Royal Bank of Scotland
12.2006 - 08.2011
SME, Telecommunications Operations Support
Sprint/Nextel
01.2004 - 01.2006
Technical Manager, Network Operations Center
America Online (AOL)
01.1997 - 01.2003
Bachelor of Science - Information Technology
American Intercontinental University
Executive Certificate - Negotiation
University of Notre Dame, Mendoza College of Business
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