Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong background in both the medical and security fields. Functional knowledge of the resort industry, with specific interest in Ski Patrol/medical operations at Homewood Mountain Resort.
Overview
25
25
years of professional experience
Work History
Training Supervisor
Homewood Mountain Resort
10.2016 - 04.2019
Developed employee skills through targeted training sessions, resulting in improved job performance.
Evaluated employee performance regularly, identifying areas for growth and providing constructive feedback for improvement purposes.
Partnered with management to coach, discipline and manage employees.
Assisted in leading each shift by delegating duties and assigning specific tasks to [Number] employees.
Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
Assisted in organizing and overseeing assignments to drive operational excellence.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
Assisted in the development of training materials to ensure a consistent learning experience for new hires.
Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Mentored junior staff members, helping them develop skills necessary for career advancement within the company.
Ski Patroller
Homewood Mountain Resort
10.2016 - 03.2019
Enhanced guest safety by conducting thorough mountain inspections and hazard evaluations.
Reduced response time for emergencies with efficient dispatch communication and coordination.
Assisted injured skiers by providing prompt first aid care, stabilizing injuries, and coordinating evacuations.
Maintained safe skiing conditions through diligent snow management, including avalanche control measures.
Contributed to a positive resort atmosphere by offering friendly assistance and guidance to guests.
Provided timely incident reports for accurate documentation and analysis of any accidents or injuries that occurred on the mountain.
Prevented potential hazards with proactive signage placement and monitoring of restricted areas throughout the resort property.
Supported seamless event coordination by assisting in setup, crowd control, and emergency response during special events at the resort.
Bolstered preparedness efforts with regular attendance at ongoing training seminars related to new techniques or guidelines within the industry.
Streamlined rescue operations by maintaining organized inventory systems for essential patrol equipment like toboggans and first aid supplies.
Event Medical Staff (EMT)
Red Bull North America Sports Division
07.2015 - 10.2016
Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
Streamlined documentation processes for efficient patient information transfer between EMS personnel and hospital staff.
Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
Increased patient comfort during transport by providing compassionate care and addressing individual needs.
Facilitated timely patient transfers to specialized facilities for advanced care when necessary.
Sergeant
US Army
11.2006 - 01.2010
Squad leader during 18 month deployment (Iraq)
Asst Squad leader during 15 month deployment (Afghanistan)
Coordinated and led multinational forces.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Petty Officer Second Class
US Navy
07.1994 - 01.2004
Enhanced team performance by providing thorough training and skill development to junior personnel.
Streamlined operational processes for increased efficiency by identifying and implementing improvements in work procedures.
Ensured compliance with safety protocols, reducing the risk of accidents and maintaining a secure working environment.
Assisted in planning and executing mission objectives, contributing to overall mission success.
Provided exemplary leadership during high-stress situations, resulting in successful completion of critical missions.
Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
Increased overall unit morale with proactive recognition of exceptional performance among team members.
Education
Bachelor of Science - Emergency Medical Care
Western Carolina University
Cullowhee, NC
05.2027
Bachelor of Science - Emergency Disaster Management
Western Carolina University
Cullowhee, NC
05.2027
Associate of Science - Emergency Medical Technology - Paramedic
Sandhills Community College
Pinehurst, NC
05.2025
No Degree - Remote Emergency Medical Technician
Remote Medical International
Leavenworth, WA
06.2016
Associate of Science - Nursing
Institute of Technology - Redding
Redding, CA
04.2016
Skills
Patient Assessments
Patient Transport
Mass Casualty Incident Response
Threat Assessment
Military Training
Force Protection
Security Assessments
Emergency Response
Operational Planning
Staff Development
Training Coordination
Timeline
Training Supervisor
Homewood Mountain Resort
10.2016 - 04.2019
Ski Patroller
Homewood Mountain Resort
10.2016 - 03.2019
Event Medical Staff (EMT)
Red Bull North America Sports Division
07.2015 - 10.2016
Sergeant
US Army
11.2006 - 01.2010
Petty Officer Second Class
US Navy
07.1994 - 01.2004
Bachelor of Science - Emergency Medical Care
Western Carolina University
Bachelor of Science - Emergency Disaster Management
Western Carolina University
Associate of Science - Emergency Medical Technology - Paramedic
Director of Tickets and Guest Services at Attitash Mountain Resort & Wildcat MountainDirector of Tickets and Guest Services at Attitash Mountain Resort & Wildcat Mountain