Philip Schoen
Castle Rock,Co.
Summary
Experienced Director of Operations proficient in managing restaurant / hospitality multi unit operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations
FujiSan Franchising Corp
Santa Fe Springs, United States
02.2015 - Current
- Defined, implemented and revised operational policies and guidelines.
- Using performance evaluations and weekly / monthly reports to generate strategies to improve performance in underperforming regions
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Provide Guidance to all departments to include Franchise Support Managers and Regional Training Managers on operational goals and solutions
- Oversee in-house training program development and implementation for new franchisees in addition to ongoing training modules for existing franchisees
- Provide recommendations for improved procedures for increased efficiency for store operations, training and sales building
- Develop franchisees to become multi-unit operators
- Set team and individual KPIs and provided regular, actionable feedback.
- Built loyal account base and long-term business relationships with retail grocery accounts.
- Achieved team goals through formalized training plans, coaching and performance management.
Director of Training
FujiSan Franchising Corp
Santa Fe Springs, United States
12.2018 - Current
- Develop Standard Operating Procedures for location operations
- Continuous development of Regional Training Managers to streamline training and store opening process
- Coordination of logistics for Raw Material and Equipment shipments
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Senior Regional Development Manager
FujiSan Franchising Corp
Santa Fe Springs, CA
11.2015 - 03.2018
- Develop, implement and manage FujiSan National Development Schedule for new store openings
- Manage franchisees on best practices and protocols to maximize productivity.
- Develop and review Standard Operating Procedures
- Prepare and deliver sushi presentations for new retail customers to include retail markets and Universities
- Successfully launch 100 kiosk locations per year
- Continually maintained and improved company's reputation and positive image in markets served.
Regional Development Manager
02.2015 - 11.2015
- Open new kiosk locations within retail markets, club stores and universities
- Train franchisees on food safety and sushi production.
Executive Chef/ Head Sushi Chef
Sushi Hai
Denver, CO
12.2012 - 02.2014
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
- Estimated food consumption and requisitioned food, selected and developed recipes, standardized production recipes for consistent quality and established presentation technique.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Kept labor at or below [Number]% to support business profit targets.
Head Sushi Chef
Crave Restaurant
Omaha, NE
06.2011 - 12.2012
- Carefully handled various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maintained well-organized mise en place to keep work consistent.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Placed orders to restock items before supplies ran out.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
Executive Chef / Head Sushi Chef
Sushi Hai - Japanese Steakhouse & Sushi Bar
Denver, CO
07.2006 - 06.2011
- Hired as a Sushi Chef and promoted to Executive Chef serving Prime Steaks and Infused Japanese fare and Sushi
- Oversee kitchen staff of 15 with annual sales of $2 Million
- Maintained all Food (28%) and Labor Costs (19%) within budget requirement
- Menu & recipe development
- Ordering of all products for operation of full-service sushi bar and kitchen
- Employee scheduling, reviews and terminations
- Participated in outside food events serving as many as 2000 people
- Most recent was “Taste of Highlands” 500 people
- Opened second location in Rocky Mountains while overseeing main Denver location., to run restaurants full-service sushi bar
- Maintain Food Cost 29% and BOH Labor of 17%
- Responsible for implementation of seasonal menu items as directed by Executive Chef
- Provide feedback for recipe development and implementation of L.T.O’s
- Ordering of all products for operation of sushi bar
- Employee scheduling, Reviews and terminations
- Attend weekly managers meeting
- Give input for streamlining day to day operations.
Education
Associate of Applied Science - Culinary Arts
The Colorado Institute of Art, The School of Culinary Arts
Denver, CO09.1998
Skills
- Strategic Planning
- Food & Labor Cost & Analysis
- Purchasing Compliance
- Scheduling & Deployment
- Concept Development
- Team Building
- Operations Management
- Employee training & evaluations
- Standard Operating Procedure development and understanding
- Project Management
- Corporate Leadership
Certification
- ServSafe Managers Certified
- Seafood HACCP Certified
- HACCP Certified
Timeline
Director of Training
FujiSan Franchising Corp
12.2018 - Current
Senior Regional Development Manager
FujiSan Franchising Corp
11.2015 - 03.2018
Director of Operations
FujiSan Franchising Corp
02.2015 - Current
Regional Development Manager
02.2015 - 11.2015
Executive Chef/ Head Sushi Chef
Sushi Hai
12.2012 - 02.2014
Head Sushi Chef
Crave Restaurant
06.2011 - 12.2012
Executive Chef / Head Sushi Chef
Sushi Hai - Japanese Steakhouse & Sushi Bar
07.2006 - 06.2011
Associate of Applied Science - Culinary Arts
The Colorado Institute of Art, The School of Culinary Arts
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