Philip Segundo
Houston,TX
Summary
Experienced Pawn Shop Store Manager and Pawn Broker with over seven years of success leading high-performing teams and managing full pawn operations. Strong background in evaluating, pricing, and negotiating a wide range of merchandise to maximize sales, loan profitability, and overall store performance. Demonstrated leadership in staff development, coaching, and creating a customer-focused culture that drives repeat business and consistent revenue growth.
Overview
13
13
years of professional experience
Work History
Store Manager
EZ Pawn
08.2020 - 11.2025
- Oversee full daily operations of the pawn shop, including sales, loans, inventory management, and compliance with state and company regulations.
- Evaluate, authenticate, and price a wide range of merchandise to maximize profitability while managing risk on pawn loans and buys.
- Lead, train, and coach team members to achieve performance goals, ensure policy adherence, and maintain high standards of customer service.
- Analyze financial reports, set store targets, and implement strategies to improve sales, loan balance, redemption rates, and overall store performance.
- Manage staffing needs, including scheduling, onboarding, performance reviews, and conflict resolution.
- Ensure store security by monitoring high-value transactions, following loss-prevention procedures, and maintaining a safe environment for employees and customers.
- Handle escalated customer issues, negotiate transactions, and build strong customer relationships to support repeat business.
- Maintain accurate records, oversee cash handling procedures, and ensure operational compliance with ATF, local law enforcement, and corporate audit requirements.
Pawnbroker
Bayou Pawn
05.2018 - 08.2020
- Estimated value and gave appraisals of merchandise for prospective clients.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Processed new inventory to ready for stocking on sales floor.
Cook
Red Robin
12.2017 - 05.2018
- Prepared and served various food items in fast-paced environment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained food safety and sanitation standards.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Warehouse Associate
Sears
07.2017 - 11.2017
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked safely around moving machinery.
Shift Leader
Which Wich Superior Sandwiches
01.2017 - 05.2017
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed cash and credit card transactions accurately using POS software.
Crew Shift Lead
KFC
03.2013 - 12.2016
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Educated crew workers on quality standards throughout construction process.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Quickly and efficiently resolved complaints and escalated issues.
Education
High School Diploma - undefined
Pasadena High School
Pasadena, TX06.2009
Skills
- Loan Processing
- Market Trend Understanding
- Item Pricing
- Inventory Management
- Loan Paperwork
- Accurate Money Handling Skills
- Security Standards
- Effective Communicator
- Coaching and Training
- Compliance Requirements
Timeline
Store Manager
EZ Pawn
08.2020 - 11.2025
Pawnbroker
Bayou Pawn
05.2018 - 08.2020
Cook
Red Robin
12.2017 - 05.2018
Warehouse Associate
Sears
07.2017 - 11.2017
Shift Leader
Which Wich Superior Sandwiches
01.2017 - 05.2017
Crew Shift Lead
KFC
03.2013 - 12.2016
High School Diploma - undefined
Pasadena High School