Philip Smeltzer
Patient Care Coordinator
Douglasville,GA
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Patient Coordinator
Incremedical Therapy Solutions, LLC.
Smyrna, GA
08.2022 - Current
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone calls and messages for 3-physician therapy medical facility, scheduling appointments, and handling patient inquiries
Patient Care Coordinator
One Call Medical
Jacksonville, FL
01.2017 - 10.2017
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Answered average of 40 calls and emails per day, addressing patient inquiries, solving problems and providing exceptional service.
- Worked with patients to schedule tests and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Security Field Supervisor
ABM Security
Jacksonville, FL
04.2013 - 03.2016
- Analyzed and investigated all incidents alongside functional management and security supervisors.
- Conducted 12 security audits per month to identify potential problems related to physical security, staff safety and asset protection.
- Oversaw team of up to 83 security officers and managed administrative duties, including scheduling and performance evaluations.
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
- Developed improved training methods with focus on public safety and officer awareness.
Education
Professional Certificate - Pharmacy Technician
University of Georgia
Athens, GA 08.2023 - Current
No Degree - Environmental Science
Southern New Hampshire University
Hooksett, NH 03.2017 - 10.2018
GED -
Moultrie Technical College
Moultrie, GA 02.2008 - 02.2008
Skills
Scheduling
undefinedTimeline
Professional Certificate - Pharmacy Technician
University of Georgia
08.2023 - Current
Front Desk Patient Coordinator
Incremedical Therapy Solutions, LLC.
08.2022 - Current
No Degree - Environmental Science
Southern New Hampshire University
03.2017 - 10.2018
Patient Care Coordinator
One Call Medical
01.2017 - 10.2017
Security Field Supervisor
ABM Security
04.2013 - 03.2016
GED -
Moultrie Technical College
02.2008 - 02.2008
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