Philip Sollecito
Tallahassee,FL
Summary
Dynamic General Manager with a proven track record at Kraft Nissan and Infiniti of Tallahassee, excelling in leadership and team development. Spearheaded strategic initiatives that drove significant sales growth and enhanced customer satisfaction. Expert in sales coaching and CRM software, fostering a motivated team to achieve ambitious targets and improve operational efficiency. Also experienced in the Restaurant industry Family owned . Partner and owner
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Kraft Nissan and Infiniti of Tallahassee
Tallahassee, FL
02.2020 - 03.2025
- Oversaw daily operations, ensuring alignment with corporate objectives and customer satisfaction.
- Developed and implemented strategic plans to enhance dealership performance and profitability.
- Led team of managers, fostering collaboration and professional development to improve operational efficiency.
- Analyzed market trends and competitor activities to inform strategic decision-making and marketing initiatives.
- Enhanced customer service protocols, resulting in improved customer retention and loyalty metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
General Sales Manger
Legacy Toyota
Tallahassee, FL
02.2011 - 02.2020
- Developed and implemented sales strategies to enhance market presence and drive revenue growth.
- Oversaw daily operations of sales team, ensuring alignment with organizational goals and objectives.
- Trained and mentored staff on effective sales techniques and customer engagement practices.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Streamlined reporting processes, improving accuracy and timeliness of sales data analysis.
- Monitored sales performance metrics, providing feedback for continuous improvement in team effectiveness.
- Collaborated with marketing to develop promotional materials that support sales initiatives.
- Addressed customer issues effectively, leading to enhanced client satisfaction.
General Manager
City Hyundai of Tallahassee
Tallahassee, FL
09.2009 - 02.2011
- Led sales team to achieve monthly targets and improve customer satisfaction ratings.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Trained and mentored new sales associates on product knowledge and customer engagement techniques.
- Collaborated with finance department to optimize pricing strategies for maximum profitability.
- Oversaw inventory management processes, ensuring alignment with sales forecasts and demand fluctuations.
- Fostered strong relationships with key clients, resulting in increased repeat business and referrals.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
General Manager
Gettel Nissan
Sarasota, FL
02.2007 - 10.2008
- Directed daily operations, ensuring seamless workflow across all departments.
- Implemented strategic initiatives to enhance customer satisfaction and retention.
- Oversaw financial planning and budgeting processes to optimize profitability.
- Mentored and developed management staff, promoting leadership skills and career growth.
- Developed and implemented strategies to increase sales and profitability.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed Vehicle Inventory New and Preowned.
General Manager
Automaton
Marietta, GA
04.2004 - 01.2007
- Implemented strategic initiatives to enhance customer satisfaction and retention.
- Directed daily operations, ensuring seamless workflow across all departments.
- Mentored and developed management staff, promoting leadership skills and career growth.
- Coordinated marketing campaigns, increasing brand visibility and dealership traffic.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Introduced a BDC that generated 150 additional sales.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Hollins High School
St. Petersburg, FLSkills
- Product knowledge
- Training and coaching
- Sales coaching
- CRM software
- Product knowledge
Accomplishments
- Supervised team of 25 to 50 staff members.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Qualified for Toyota Pro's Manager 9 years.
- Won the Presidents award with Auto Nation top 25 General Managers in the company.
- Reduced turnover in the sales department from 230% to under 30% in the first year as General manager
- .Increased sales volume,gross profits and Net Profit.
Certification
- Reynolds and Reynolds Training - 2024
- CDK DMS Systems 2020
- V-Auto Inventory Management System 2011 - 2024
- E-Leads CRM
Timeline
General Manager
Kraft Nissan and Infiniti of Tallahassee
02.2020 - 03.2025
General Sales Manger
Legacy Toyota
02.2011 - 02.2020
General Manager
City Hyundai of Tallahassee
09.2009 - 02.2011
General Manager
Gettel Nissan
02.2007 - 10.2008
General Manager
Automaton
04.2004 - 01.2007
High School Diploma -
Hollins High School