Philip Stofcheck
Hospitality Professional
Cheyenne,WY
Summary
Astute hospitality professional well-versed in guest relations, security services and conflict resolution. Offering 30+ years of experience in industry and passion for service excellence.
Energetic and personable, with flair for creating memorable guest experiences and resolving issues efficiently. Knowledge of hospitality standards and proficient in customer relationship management and team coordination. Focused on driving guest satisfaction and operational excellence.
Overview
30
30
years of professional experience
Work History
Guest Services Supervisor
Valhalla Resort
05.2024 - Current
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
Retail/Rental Shop Supervisor
Vail Resorts Inc
10.2023 - 05.2024
- Trained new employees on company policies, procedures, and best practices, ensuring consistent service quality.
- Ensured all safety protocols were followed by staff members when dealing with equipment maintenance or hazardous situations.
- Monitored financial transactions at the rental shop, ensuring accuracy in cash handling procedures and recordkeeping.
- Conducted regular inventory audits to ensure accurate stock levels and eliminate discrepancies or losses.
- Maintained a clean, organized, and welcoming store environment for customers through daily upkeep tasks.
- Set clear expectations regarding work ethic standards and customer service, fostering a culture of professionalism and excellence.
Front Desk Agent
Vail Resorts Inc
10.2022 - 05.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Security Officer
Xanterra Parks & Resorts
06.2022 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Alimar Security
06.2021 - 05.2022
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Lead Security Screener
City Shield Security
05.2020 - 06.2021
- Adhered strictly to regulatory requirements set forth by government agencies, ensuring full compliance at all times during screenings operations.
- Maintained accurate records of screening activities, providing valuable data to inform future improvements.
- Reduced false alarms by regularly calibrating equipment and following proper maintenance procedures.
- Maintained vigilance throughout work shifts to identify suspicious behavior or persons requiring additional scrutiny.
- Fostered positive workplace relationships among team members, promoting collaboration and effective communication to achieve shared goals.
- Streamlined security processes for faster passenger flow and improved satisfaction rates.
Operations Supervisor
Ann Arbor Ice Cube
10.2014 - 08.2018
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Education
Associate of Arts - Communications
Michigan State University
East Lansing, MISkills
- Customer service standards
- Conflict management
- Operations management
- Team management
- Policy enforcement
- Exceptional communication
- Strategic planning
- Team Training
- Interviewing and hiring
- Problem-solving abilities
- Front desk operations
- Work Planning and Prioritization
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