Jessika Storm
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CDM, CFPP Nutrition Services Supervisor
Spencer Hospital
05.2007 - Current
- Enhance patient satisfaction by developing and implementing nutritionally balanced meal plans.
- Optimize workflow efficiency by streamlining food preparation processes and staff communication.
- Manage a team of 20 nutrition service employees, ensuring adherence to strict dietary guidelines and regulations.
- Reduce food waste through careful inventory management and meal planning based on patient needs and preferences.
- Collaborate with healthcare professionals to develop personalized dietary recommendations for patients with various health conditions.
- Improve overall nutritional quality of provided meals by incorporating more fresh ingredients and diverse menu options.
- Conduct regular audits of food storage areas, maintaining high standards of cleanliness and organization to ensure safety compliance.
- Provide staff training in proper food handling techniques, reducing the risk of contamination or illness among patients.
- Establish a positive work environment by fostering open communication among team members and addressing any concerns promptly.
- Develop an effective system for tracking patient dietary requirements to ensure accuracy in meal preparation and delivery.
- Increase employee retention rates by providing ongoing professional development opportunities for nutrition services staff members.
- Evaluate vendor contracts, negotiating better pricing options while maintaining the highest quality ingredients for patient meals.
- Coordinate special events within the facility that require catering services, ensuring timely delivery and exceptional customer satisfaction levels are met
- Address customer complaints with professional demeanor and use communication and problem-solving skills to resolve issues.
- Schedule and rotate staff for adequate coverage and fair distribution of workload.
- Discipline and motivate staff to achieve challenging objectives in fast-paced culinary environments.
- Prepare individual time cards using Kronos software.
- Prepare invoices for payment processing.
- Complete data entry and reports for department accounting.
- Customize POS system (MealSuite), train staff for use and trouble-shoot any issues as they arise.
Waitress/Bartender/Cook
Jay's Restaurant And Lounge
01.2002 - 02.2007
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
CDM, CFPP - Nutrition And Foodservice Professional Training
University of North Dakota
Grand Forks, ND02.2017
High School Diploma -
Hartley Melvin Sanborn High School
Hartley, IA05.2003
Skills
- Inventory control
- Quality assurance
- Strategic planning
- Attention to detail
- Computer literacy
- Leadership qualities
- Conflict resolution
- Organizational skills
- Decision making
- Time management
- Customer service
- Payroll Preparation
- Data Entry Software
- Cash Handling
- Point of Sale POS Software
- Deposit Preparation
- Microsoft Excel
Affiliations
- ANFP
Certification
- Licensed Certified Dietary Manager, Certified Food Protection Professional
Timeline
CDM, CFPP Nutrition Services Supervisor
Spencer Hospital
05.2007 - Current
Waitress/Bartender/Cook
Jay's Restaurant And Lounge
01.2002 - 02.2007
CDM, CFPP - Nutrition And Foodservice Professional Training
University of North Dakota
High School Diploma -
Hartley Melvin Sanborn High School
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