PHILIP TAORMINA
Tuckerton
Summary
Dynamic leader and skilled golf instructor with a proven track record at LBI National Golf & Resort, enhancing member satisfaction and revenue through innovative strategies and exceptional customer service. Expert in golf cart management and interpersonal relations, I've successfully mentored staff and increased lesson bookings, achieving a notable increase in satisfaction ratings. Excel in creating engaging, results-driven environments.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Assistant Golf Professional
LBI National Golf & Resort
03.2009 - Current
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted in developing pricing strategies for merchandise that resulted in higher profit margins while remaining competitive within the market.
- Conducted private lessons focusing on individual player development and improvement.
- Maintained up-to-date knowledge of industry trends through continuous professional development opportunities such as conferences or workshops.
- Organized [Number] tournaments and [Type] events at club, which led to [Number]% increase in annual revenues.
- Enhanced golf course playability by assisting in the maintenance and management of turfgrass and course facilities.
- Supported membership growth with tailored recruitment efforts targeting potential prospects in the community.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
- Streamlined tee-time reservation process by implementing an online booking system, reducing wait times and increasing customer satisfaction.
- Safeguarded member safety by enforcing club rules and monitoring course conditions during inclement weather.
- Promoted a culture of teamwork and respect among staff members, contributing to high employee retention rates and positive workplace morale.
- Increased revenue through targeted marketing strategies aimed at attracting corporate events and outings.
- Surveyed members and guests on club amenities, services and [Type] program to determine level of satisfaction and recommendations for improvement.
- Cultivated a welcoming atmosphere by organizing social events and fostering positive relationships among members.
- Assisted with the coordination of charity tournaments to support local community initiatives.
- Developed instructional programs for players at all skill levels, resulting in increased lesson bookings and client retention rates.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Provided customer service training to fellow employees, which led to [Number] increase in satisfaction ratings from club members.
- Assisted manager with making purchases for club pro shop.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Offered constructive feedback to clients to help reach goals.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Developed and maintained network of professional resources to refer clients to.
- Developed relationships with clients to provide ongoing support and encouragement.
Head Golf Professional
Greenbrier Oceanaire Country Club
03.2000 - 12.2009
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Maintained pristine course conditions by overseeing regular maintenance and collaborating with groundskeeping staff.
- Enhanced member experience through personalized instruction and tailored golf programs.
- Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
- Implemented innovative marketing strategies to showcase the club''s amenities and attract potential members.
- Coordinated seasonal leagues and social events tailored towards varying age groups within our membership base.
- Managed relationships with key vendors effectively to secure optimal pricing on products and services used throughout the club.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
- Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
- Boosted pro shop sales with strategic inventory management and strong supplier relationships.
- Increased membership retention rates with exceptional customer service and consistent communication efforts.
- Implemented safety protocols throughout the entire facility, reducing risks for both guests and staff.
- Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.
- Cultivated strong relationships within the local community, fostering goodwill and raising awareness about the club''s offerings.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
Assistant Golf Professional
Jumping Brook Country Club
03.1995 - 12.2000
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted in developing pricing strategies for merchandise that resulted in higher profit margins while remaining competitive within the market.
- Conducted private lessons focusing on individual player development and improvement.
- Provided customer service training to fellow employees, which led to [Number] increase in satisfaction ratings from club members.
- Assisted manager with making purchases for club pro shop.
Insurance Broker
Preferred Managing Agency
02.1978 - 01.1994
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Evaluated accuracy and quality of data entered into agency management system.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
- Reported policy changes and company conditions affecting customer satisfaction.
- Retained [Number]% of policyholders during annual renewal period.
- Sold [Type] and [Type] insurance policies to new and existing customers.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Implemented an organized system for managing client files, improving overall productivity and data management capabilities.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
- Mentored [Number] entry-level brokers.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Generated leads through cold-calling, networking and other outreach methods.
- Monitored customer feedback and identified areas of improvement.
Education
BBA - Insurance And Risk Management
Pohs Institute of Insurance
New York, NY06-1979
High School Diploma -
Brooklyn College
Brooklyn, NY06-1974
Skills
- Golf instruction expertise
- Golf cart management
- Team player attitude
- Office administration
- POS systems proficiency
- Cart maintenance
- Sales and marketing
- Rules enforcement
- Interpersonal relations
- Event planning
- Budgeting and finance
- Club fitting proficiency
- Scoring
- Membership engagement
- Tournament management
- Handicap system management
- Regripping
- Merchandise management
- Tournament facilitation
- Food and beverage operations
- Team building and leadership
- Staff training and development
- Public relations
- Conflict resolution techniques
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Safety awareness
- Decision-making
- Certified in CPR/AED
- Coaching experience
- Microsoft office
- Leadership development
- Task prioritization
- Stress tolerance
- Safety management
- Self motivation
- One-on-one instruction
- Public speaking
- Time management abilities
- Practice planning and management
- Crisis management
- Equipment maintenance
- Recruitment
Certification
- SafeSport Training Certificate – U.S Center for SafeSport.
- Golf Teaching Professional® Certification – United States Golf Teachers Federation.
- CPR/AED Certificatio
- NJ Driver's License
- First Aid Certification
- Property & Casualty Insurance License
Multiple Insurance Sales President Citations
Received Citations for surpassing sales goals.
Languages
Italian
Full Professional
Spanish
Professional Working
Timeline
Assistant Golf Professional
LBI National Golf & Resort
03.2009 - Current
Head Golf Professional
Greenbrier Oceanaire Country Club
03.2000 - 12.2009
Assistant Golf Professional
Jumping Brook Country Club
03.1995 - 12.2000
Insurance Broker
Preferred Managing Agency
02.1978 - 01.1994
- SafeSport Training Certificate – U.S Center for SafeSport.
- Golf Teaching Professional® Certification – United States Golf Teachers Federation.
- CPR/AED Certificatio
- NJ Driver's License
- First Aid Certification
- Property & Casualty Insurance License
BBA - Insurance And Risk Management
Pohs Institute of Insurance
High School Diploma -
Brooklyn College
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