Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Taylor

Granby

Summary

Proven leader and efficient multitasker, demonstrated through successful shift management at Dunkin' Donuts and exceptional service at California Pizza Kitchen. Excelled in customer service and money handling, enhancing customer satisfaction and operational efficiency. Adapted quickly to new challenges, showcasing work ethic and empathy towards customer needs. Achieved notable sales increases with upselling techniques and meticulous attention to detail.

Overview

3
3
years of professional experience

Work History

Cashier

Paradies Airport Retailer
02.2024 - Current
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Stocked, tagged and displayed merchandise as required.

Server

California Pizza Kitchen
09.2023 - 03.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/Host

Plan B
02.2023 - 08.2023
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Answered customers' questions, recommended items, and recorded order information.

Shift Leader

Dunkin' Donuts
02.2022 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Granby High School

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Money handling

Timeline

Cashier

Paradies Airport Retailer
02.2024 - Current

Server

California Pizza Kitchen
09.2023 - 03.2024

Server/Host

Plan B
02.2023 - 08.2023

Shift Leader

Dunkin' Donuts
02.2022 - 02.2023

Granby High School
Philip Taylor