Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Philip Thompson

Newark,NJ

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retention Account Executive

COMCAST - BUSINESS
02.2023 - Current
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.

Retail Assistant Manager

T-MOBILE
04.2014 - 07.2022
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
  • Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Conducted regular staff meetings to communicate company updates and provide ongoing training opportunities for professional development.
  • Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
  • Improved employee retention rates by implementing recognition programs that encouraged growth within the company.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.

Education

B. A - Information Technology -

DEVRY UNIVERSITY
03.2027

Skills

  • Territory Management
  • Account Management
  • Data Analysis
  • Account Servicing
  • Staff Management
  • Contract Negotiation
  • Business Development
  • Orientation and Training
  • Retail Operations
  • Staff Development

Certification

  • Licensed P&C license - [1 year]
  • Licensed Life license - [1 year]
  • Licensed Real estate - {3 years}

Timeline

Retention Account Executive

COMCAST - BUSINESS
02.2023 - Current

Retail Assistant Manager

T-MOBILE
04.2014 - 07.2022

B. A - Information Technology -

DEVRY UNIVERSITY

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