Philip Thompson
Boerne
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Superb at troubleshooting problems and building successful solutions. Mechanically and logically minded and ready to tackle challenges.
Overview
17
17
years of professional experience
Work History
Owner / Operator
Refined Restorations, LLC
01.2022 - 11.2025
- Handyman Business
- Home repairs
- Home maintenance
- Pre/ post inspection punch lists
- Painting
- Epoxy floor
Administrative Assistant
Mentor Masters
- Meeting inbound customer needs, including resolving customer grievances consistently and collaborating with team members to achieve creative solutions.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Resolved issues based on thorough investigations of concerns.
- Completed inquiries and followed up with customers to share findings and offer solutions.
Parts Specialist/Customer Service
James River Equipment
08.2019 - 03.2021
- Assisted customers with sales and service needs.
- Enhanced department performance by forecasting demand and setting ambitious goals.
- Resolved customer concerns using strong communication and conflict management skills.
- Helped customers navigate store, complete sales, and process returns.
- Managed multiple tasks simultaneously while meeting deadlines.
- Maintained calm demeanor and managed issues professionally and according to company standards.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
Production Worker
Honeywell Perfection
07.2018 - 05.2019
- Set up and operated production machinery according to specific standards and company protocols.
- Inspected finished products to verify conformance to quality standards.
- Reported supply needs prior to shortages to boost production.
- Collected and reported on production data to support recordkeeping requirements.
- Researched work orders to determine type and quantity of materials needed for each production batch.
- Adjusted work to match specifications set for different products and work orders.
- Packaged finished products into boxes, cartons and containers for shipping to customers.
Machine Operator and Material Handler
Mohawk Fine Papers, Inc.
11.2014 - 07.2018
- Interfaced with leadership to prioritize work based on production schedule and organizational goals.
- Coordinated preventive maintenance and repair actions to maximize machine uptime.
- Implemented changes to support strong quality control and maintain specifications.
- Adhered to proper procedures and donned protective gear to avoid safety risks.
- Adjusted and maintained machines to prevent malfunctions.
- Adjusted to changing work orders and production requirements to produce high-quality results.
- Maintained clean work area to foster optimal safety and production.
Parts Manager
Cars Collision Center
01.2009 - 11.2009
- Managed inventory levels to ensure availability of parts and minimize stockouts.
- Oversaw daily operations of parts department, improving workflow efficiency and accuracy.
- Implemented process improvements that reduced order fulfillment time significantly.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Developed relationships with suppliers to negotiate favorable terms and improve delivery schedules.
Education
High School Diploma -
Edgewood Senior High School
Ashtabula, OH05.2008
Skills
- Customer service
- Computer skills
- Supply orders
- Computer proficiency
- Critical thinking
- Strong problem solving
- Stock management
- Ordering parts
- Forklift operation
- Inventory auditing
- Parts diagrams
- Parts installation
Timeline
Owner / Operator
Refined Restorations, LLC
01.2022 - 11.2025
Parts Specialist/Customer Service
James River Equipment
08.2019 - 03.2021
Production Worker
Honeywell Perfection
07.2018 - 05.2019
Machine Operator and Material Handler
Mohawk Fine Papers, Inc.
11.2014 - 07.2018
Parts Manager
Cars Collision Center
01.2009 - 11.2009
Administrative Assistant
Mentor Masters
High School Diploma -
Edgewood Senior High School