Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Todd

Lindon,UT

Summary

For over fifty years of experience with the public it has been a rewarding experience. I have been retired for two years. However, The urge to use my knowledge for a company is still there.

Overview

36
36
years of professional experience

Work History

Grocery Store Clerk

Winco Foods
06.2010 - 10.2021
  • Organized backroom storage areas neatly so that all items were easy to locate.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Identified and quickly handled spill clean-up.
  • Managed cash register operations using POS system and processed sales and returns.
  • Checked expiration dates on perishable items such as dairy products and produce regularly.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Offered customers carry-out service at completion of transaction.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Replenished shelf tags whenever necessary to ensure accurate product identification for customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Welcomed customers, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained cleanliness of store by sweeping floors, taking out trash, cleaning restrooms and mopping spills as needed.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained work area and kept cash drawer organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Operated the cash register accurately and efficiently to process cash, check or credit card transactions.
  • Answered phone calls to assist customers with questions and orders.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Created and built product displays to engage customers through visual merchandising.
  • Answered customers' questions and provided information on store procedures or policies.
  • Prepared special orders for customers who requested specific cuts of meat or other specialty items.
  • Stocked shelves with merchandise and organized displays to promote sales.
  • Greeted customers promptly and responded to questions.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers and provided excellent customer service.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Built and maintained productive relationships with employees.
  • Provided guidance to new employees regarding job duties and responsibilities.
  • Assisted customers in finding items, providing information about products and answering questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Followed instructions to properly arrange merchandise items.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Provided friendly advice on recipes or meal ideas based on customer requests.
  • Adhered to safety regulations when handling hazardous chemicals used in cleaning supplies.
  • Processed customer orders and payments with POS system or cash register.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Territory Sales Representative

Bromar Food Brokers
Salt Lake City, UT
03.1986 - 05.2009
  • Covered seven western states with introducing new products, maintaining produts in warehouse and store. Manage funds for each customer for promotions.
  • Customers included: Fred Meyer, Safeway, etc. all major chains.
  • Greeted and assisted customers to foster positive experiences.
  • Expedited customer problems and complaints to successful resolution.
  • Participated in regular team meetings to discuss progress and challenges faced by the team members.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Analyzed customer feedback and identified areas of improvement in products or services offered.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Developed KPIs with accounts to measure and monitor performance.
  • Identified potential customers, evaluated their needs and created customized solutions.
  • Maintained accurate records of all sales activities within the assigned territory.
  • Liaised with clients and product development team to recommend product improvements.
  • Attained annual quota by [Action].
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Promoted brand awareness through effective communication of product features and benefits.
  • Delivered presentations at client meetings, showcasing company offerings in a professional manner.
  • Collaborated with customers to create mutually rewarding and lucrative partnerships.
  • Collaborated with marketing team to create promotional materials targeting specific customer segments.
  • Ensured compliance with internal policies and procedures related to sales operations.
  • Presented products and services to prospective customers.
  • Worked closely with other departments such as operations, logistics, finance.
  • Listened to customer needs to identify and recommend best products and services.
  • Created value propositions tailored to individual clients' business needs.
  • Generated and pursued [Number] new leads monthly to achieve [Number]% conversion rate.
  • Replenished and arranged items to maintain appearance.
  • Attended industry conferences and trade shows to stay up-to-date on market trends.
  • Developed relationships with key decision makers at target accounts.
  • Analyzed potential sales opportunities and call plan.
  • Prepared and delivered presentations to position company offerings as best value to clients and prospects.
  • Increased profitability and revenue by generating $[Amount] in sales.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records.
  • Posed as models for advertising, artistic creation and display of goods.
  • Coached and trained peers on selling strategies and product features.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%.
  • Negotiated contracts with customers to ensure favorable terms for both parties.
  • Resolved customer complaints in a timely manner, ensuring customer satisfaction.
  • Generated detailed reports on sales performance against targets set by management.
  • Managed inventory levels effectively across the assigned region.
  • Recognized security risks to properly handle situations.
  • Conducted market research and competitive analysis to identify new opportunities for growth.
  • Developed and implemented sales strategies to increase territory revenue.
  • Identified customer needs by asking questions and advising on best solutions.
  • Monitored competitors' activities and pricing strategies within the assigned territory.
  • Reduced process lags by training employees on best practices and protocols.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Provided training to existing customers on product usage, implementation and upgrades.
  • Reset store displays for special events and seasonal merchandise changes.
  • Established processes to ensure efficient order processing from start to finish.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with others to discuss new opportunities.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

South High School
Salt Lake City, UT
06-1964

PGA of America - Managed Golf Course Operations

Professional Golf School
Denver, CO

Skills

  • Stock Rotation
  • Shrinkage Prevention
  • Price Checking
  • Display Setup
  • Pallet Jack Operation
  • Customer Service
  • Inspecting Merchandise
  • Temperature Monitoring
  • Store Cleaning
  • Product Merchandising
  • Product Ordering
  • [Language] Fluency
  • Collecting Carts
  • Customer Service-Focused
  • Supermarket Stocking
  • Able to Lift [Number] Pounds
  • Removing Trash
  • Retail Sales
  • Deductive Reasoning
  • Teamwork and Collaboration
  • Sanitizing Procedures
  • Ordering Products
  • Sanitizing Requirements
  • Product Recommendations
  • Product Knowledge
  • Team Contribution
  • Safety Standards
  • Food Safety Understanding
  • Operating Hand Trucks
  • Restocking Bags
  • Loading and Unloading Procedures
  • Seasonal Displays
  • Merchandising Skills
  • Replenishing Stock
  • Grocery Products Knowledge
  • Product Stocking
  • Punctual and Reliable
  • Unloading Packages
  • Flexible Schedule
  • Attention to Detail
  • Unloading Deliveries
  • Training and Mentoring
  • Assignment Delegating
  • Accurate Cash Handling
  • Quality Inspections
  • Recycling Trays and Boxes
  • Presentation Skills
  • Performance Improvement
  • Merchandising Produce
  • Opening and Closing Procedures
  • Inventory Counts
  • Delivering Purchases
  • Assisting Customers
  • Coaching New Hires
  • Merchandise Stocking
  • Cleaning and Sanitation
  • Outstanding Memorization Skills
  • Cashier Experience
  • Store Appearance
  • Customer Service-Oriented
  • Excellent Communication
  • Checking Cooler Temperatures
  • Safety Practices
  • Setting Production Goals
  • Product Processing
  • Product Displays
  • Sanitizing Surfaces
  • Bagging Groceries

Timeline

Grocery Store Clerk

Winco Foods
06.2010 - 10.2021

Territory Sales Representative

Bromar Food Brokers
03.1986 - 05.2009

High School Diploma -

South High School

PGA of America - Managed Golf Course Operations

Professional Golf School

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Philip Todd