Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Philip Toner

Lancaster

Summary

Contribute to the profitable growth of an organization or agency in a position in the areas of training, safety, and security. To obtain a position that builds upon my extensive experience in management and training expertise that requires proven ability to: Communicate procedures and objectives, Coordinate schedules and workload, Collaborate and act as liaison between staff and management to meet common goals.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Supervisor

Mattel Inc.
11.2010 - 10.2016
  • Under minimal direction, responsible for planning and directing a 24-hour security operation and security staff. Training of subordinate personnel; conducting inspections, identifying potential security risks and providing technical advice; Program and maintain data in the building access control computer enabling authorization to appropriate employee access levels for entry into facilities. Assess security needs and control employee and visitor access to buildings and property, ensuring only authorized personnel enter. Monitor and operate multiple CCTV monitors and cameras, conduct video surveillance and record activities at varied locations from a central command center. Supervise and assign duties of work activities to subordinates. Patrol buildings and grounds; respond to and report unusual incidents or occurrences minimizing or to deter the development of dangerous and/or hazardous situations. Monitor and control company alarm systems worldwide. Document unusual incidents; establish, create, update and maintain manual automated filing systems and control access to confidential information. Supervise the collection and disposal of confidential intellectual property. Coordinate and provide job training for new as well as current security personnel. Evaluation staff training needs and trouble shooting incidents to provide better training. Evaluate and document employees' performance and provide feedback. Operate and maintain a two-way communications system in order to remain in constant radio contact with other security personnel. Evaluate special security requirements of high risk areas and provide technical advice. Interview security officer applicants in order to select the best qualified candidate. Prepare schedules and approve leave and overtime, in order to ensure continuous coverage. Meet with upper level executives to discuss Security’s role in special projects as well as daily operations. Manage and coordinate emergency response for all locations worldwide.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Collected, arranged, and input information into database system.

Officer/Dispatcher

The Walt Disney Company
02.2009 - 02.2011
  • Experience with computer aided dispatch systems. Receives emergency calls from Employees and Cast Members requesting security, police, fire, medical or other emergency services. Determines the nature and location of the emergency; prioritizes, and dispatches accordingly. Receive and process 911 emergency calls, maintain contact, status and location of security units. Enter, update and retrieve information from a variety of computer systems. Monitor several complex public safety radio frequencies. Operation of a variety of communications equipment
  • Public safety and security duties: Enforcement of regulations and policies of The Walt Disney Company. To include, preventing and investigating complaints, writing detailed and factual reports. Performance general duties of an Officer on the Studio lot to include: Parking Enforcement; Providing Security for Studio Executive; Protecting persons and property in The Walt Disney Company and Studio. Responsible for access control of restricted areas, Gate Ingress and Egress Observation for all possible and probable threats to intellectual as well as physical property of The Walt Disney Company. First responder to field emergencies such as: medical as well as physical emergencies.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Coordinated operations with other emergency service groups.
  • Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
  • Led critical missions to ensure public safety, achieving significant reductions in crime rates.
  • Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
  • Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
  • Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
  • Gathered, organized and input information into digital database.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.

Officer

UNC Hospitals Police Dept.
06.2003 - 09.2007
  • PPCT Defensive Tactics Instructor. Performance of law enforcement, public safety and security duties. Enforcing the North Carolina General Statutes and other laws and ordinances. As well as, enforcing regulations of UNC Hospitals. Including preventing and investigating complaints, writing detailed and factual reports, Perform general duties of an Officer in the hospital. Protect persons and property in the hospital. Responsible for access control to restricted areas. Collection and transport of valuables. Notarizing and completing official court orders and documents.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Enhanced officer safety with introduction of new protective gear and safety protocols.
  • Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
  • Ensured compliance with national and local laws through regular policy reviews and updates.
  • Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.

Security Manager

Woody’s Tavern
01.1998 - 01.2003
  • Supervised employee’s, Managed Security Personnel, Video Surveillance, Crowd control, Scheduling and Staffing, Train staff, Identification verification, Assist Alcohol Law Enforcement and Local Law Enforcement, Theft deterrence, Coordinate security for special events, Filed reports, administered employee testing and ID knowledge, Random Security sweeps, Enforced fire and public safety codes

Education

High School Diploma -

Quartz Hill High
Quartz Hill, CA 93536

No Degree - Gender Studies

Antelope Valley College
Lancaster, CA
06-2020

Skills

  • Team oriented professional with 14 years of extensive experience in law enforcement, safety and security Dedicated Security professional with strong leadership and organizational skills Knowledgeable in emergency response and safety measures of hospital and police departments Proven ability to work independently and manage high profile workflow and works well under pressure Demonstrates ability to communicate and interact well with customers, staff and all levels of management Recognized for turning chaotic work spaces into a productive environment Certified in many areas of Law enforcement as well as safety and security procedures Certified training instructor
  • Staff management
  • Customer service
  • Goal oriented
  • Training and mentoring
  • Attention to detail
  • Strategic planning
  • Staff development
  • Complex Problem-solving
  • Team building
  • Processes and procedures
  • Operations management
  • Priority management
  • Expectation setting
  • Waste reduction
  • Safety protocols
  • Coaching and mentoring
  • Department organization
  • Teamwork and collaboration
  • Professionalism
  • Reliability
  • Task prioritization
  • Team collaboration
  • Time management abilities
  • Disaster recovery planning
  • Problem-solving abilities
  • Operational efficiency

Certification

  • California Guard Card Feb 2009
  • California Gun Card for Security Officers Feb 2009
  • CPR Certification Mar 2008
  • IAHSS Hospitals Safety And Security Certified Current
  • Sworn Notary Public Current
  • CPI Trained and Certified Current
  • International Association for Health Care Security & Safety Jul 2007
  • X-26 Taser Operation & Procedure Sept 2007
  • CPI Crisis Prevent Intervention Feb 2007
  • Hand Cuffing & Impact Weapons Apr 2007
  • PPCT Defensive Tactics Instruction Certificate Mar 2007
  • Respiratory Training Program Mar 2007
  • Basic Police Dept Computer skills training Jun 2007
  • Police Dept Physical Training Jun 2007
  • Blood Born Pathogen Training Mar 2007
  • General Infection Control Mar 2007
  • Compliance & Code of Conducts Mar 2007
  • Confidentiality Training Mar 2007
  • Information Security & Privacy Mar 2007
  • Tuberculosis Education Training Mar 2007
  • General Safety Training (Non-Clinical) Mar 2007
  • General Information Security Jun 2006
  • Plastic Restraint Training May 2006
  • Police Dispatch Training Jun 2005
  • Workplace Violence Assessment & Response Feb 2005
  • Metal Detector Training Jan 2005
  • Hazmat Jan 2005
  • Emergency Room Safety & Security Dec 2004
  • Basic Life Support & Advanced Defibrillator Dec 2004

Timeline

Supervisor

Mattel Inc.
11.2010 - 10.2016

Officer/Dispatcher

The Walt Disney Company
02.2009 - 02.2011

Officer

UNC Hospitals Police Dept.
06.2003 - 09.2007

Security Manager

Woody’s Tavern
01.1998 - 01.2003

High School Diploma -

Quartz Hill High

No Degree - Gender Studies

Antelope Valley College

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Philip Toner