Philip Valtierra
Stockton,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Ops Manager
mancinis sleepworld
Livermore, CA
09.2016 - Current
- Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
- Created and maintained key performance indicators to track operational efficiency and effectiveness.
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Implemented new strategies to increase productivity while reducing costs associated with production processes.
- Established clear communication channels between departments; facilitated weekly meetings between department heads to discuss goals and objectives.
Dispatch Supervisor
Factory Motor Parts Company
Stockton, CA
03.2007 - 09.2016
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Developed and implemented policies and procedures to improve operational efficiency.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
Reservations Agent
Marriot International
Stockton, CA
02.2001 - 04.2007
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Answered incoming calls from potential customers in a timely manner.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Reviewed guest information and payment options, checking for accuracy and completeness.
Education
High School Diploma -
Stagg Senior High School
Stockton, CA05-2000
Skills
- Inventory Management
- Workflow Optimization
- Customer Service
- Process Improvement
- Staff Development
- Schedule Management
References
References available upon request.
Timeline
Ops Manager
mancinis sleepworld
09.2016 - Current
Dispatch Supervisor
Factory Motor Parts Company
03.2007 - 09.2016
Reservations Agent
Marriot International
02.2001 - 04.2007
High School Diploma -
Stagg Senior High School
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