Philip Van Leer
Summary
As a highly motivated and results-oriented professional with a diverse business background, I hold a strong understanding of best practices in training, analysis, and evaluation of learning styles. I excel at communicating complex technical concepts in a clear, concise, and engaging manner to audiences of all levels. My extensive experience across various industries has equipped me with transferable skills and the ability to adapt to evolving business practices and technologies. I thrive in fast-paced environments and am adept at managing multiple projects, solving problems effectively, and delivering exceptional results.
Senior training professional equipped to drive impactful training initiatives and elevate team performance. Adept at designing and delivering comprehensive training programs, fostering collaboration, and enhancing skill sets. Known for results-driven approach, adaptability to changing needs, and reliability in achieving organizational goals. Skilled in curriculum development, instructional design, and performance evaluation.
Overview
32
32
years of professional experience
Work History
Senior Training Specialist
ECi Software Solutions
07.2015 - Current
- Company Overview: www.ecisolutions.com
- Collaborate on the development and implementation of a Learning Management System (LMS) to enhance training delivery to our customers and reduce overall training costs for the company
- Developed and delivered training programs (classroom, online, and one-on-one) on various software applications and business processes
- Managed client implementations from sales to training and production, ensuring a smooth transition
- Administered new client trainings, including daily class preparation, tracking client performance, and organizing course materials
- Created workflow processes to improve communication and interaction with clients and internal personnel
- Conducted education courses at multiple international user conferences for current and potential clients
- Utilized various communication tools and technologies to enhance the training environment for all learning styles
- Implemented evaluation tools to assess the impact of training programs and continually improve training techniques
- Www.ecisolutions.com
Project Manager
ECi Software Solutions
10.2011 - 07.2015
- Company Overview: www.ecisolutions.com
- Managed client projects from kick-off to completion, ensuring successful implementation and on-time delivery
- Developed detailed project plans, identified resources, and assigned individual responsibilities
- Provided pre-sales support, including demos and strategy meetings
- Managed client expectations through clear communication and regular updates
- Identified and mitigated project risks and obstacles
- Acted as a client liaison, communicating client feedback and ensuring their needs were met
- Www.ecisolutions.com
Project Manager
Harris Computer
01.2009 - 10.2011
- Company Overview: www.harriscomputer.com
- Created and executed project work plans and revised as appropriate to meet changing needs and requirements
- Identified resources needed and assign individual responsibilities
- Managed day-to-day operational aspects of a project and scope
- Effectively applied our methodology and enforce project standards
- Prepared for engagement reviews and quality assurance procedures
- Ensured project documents and sign offs are complete and delivered to appropriate personnel
- Determined appropriate revenue recognition, ensures timely and accurate invoices, and monitors receivables for project
- Reviewed project profitability, revenue, margins, bill rates and utilization
- Performed assessments to determine the skills and performance gaps between current and desired project needs
- Developed an appropriate mix of formal and informal training activities
- Designed course materials and other documents such as handouts, manuals and exercises
- Www.harriscomputer.com
Technical Support Manager
Harris Computer
03.2001 - 01.2009
- Company Overview: www.harriscomputer.com
- Supervised application support team providing support to over 800 domestic and international clients
- Provided application software and financial management support
- Managed workload and staffing itineraries for support and professional services personnel
- Conducted training classes covering topics including accounting, financial analysis, billing, and report generation
- Provided data analysis along with comprehensive project management reports to customers and senior management
- Developed application documentation, training curriculum, technical manuals and standards for daily support issues
- Diagnosed and resolved problems in both a business and software environment
- Developed procedures for accounting and general ledger month and year end audits
- Assisted in hiring and performance reviews for staff members
- Www.harriscomputer.com
Support Manager
GeoInfo, LTD
09.2000 - 03.2001
- Company Overview: www.onemap.com
- Managed product support, quality control, database management, documentation, training, installations and inside sales
- Developed application documentation, training curriculum, quality assurance procedures and procedure manuals
- Ensured maximum utilization of personnel and resources while meeting production schedules
- Www.onemap.com
Operations Manager
Action Fasteners
09.1999 - 06.2000
- Company Overview: www.action-fasteners.com
- Oversaw the day to day operations of a Fastener and Building Material supply company
- Plan, schedule and supervise over 15 employees
- Maintain all invoices and accounts receivable billing transactions
- Provide administration over CRM software system
- Www.action-fasteners.com
Senior Trainer / Senior Applications Support Representative/ Customer Business Consultant
Faspac Systems Inc.
07.1993 - 09.1999
- Provide application software support to manufacturing and distribution companies
- Conduct training and support on client/server based systems, network equipment, and UNIX OS software
- Implement and install full business application systems to national and international clients
- Prepared and delivered personal one on one business consultation to high profile customers
Education
Computer Science - CIS program with an emphasis on Business Administration
Point Loma Nazarene University
Microsoft Technology Specialist and Professional Certifications - Microsoft Dynamic GP Administration certification and financial education
Microsoft
SCO UNIX Administration - technical training courses and certification in the administration of a SCO UNIX system
SCO
Novell Network Administration - certified training on the installation, maintenance and administration of a Novell Network
Novell
Skills
- Project Management
- Training & Development
- Communication
- Problem-Solving & Critical Thinking
- Client Relations
- Technical Proficiency
- Adaptability
- Training evaluation
- New hire on-boarding
- New employee training
- Program optimization
- Coaching and mentoring
- Strategic thinker
- Exceptional communicator
- Project management
- Training facilitation
- Technical training
- Course development
- Training solutions development
Timeline
Senior Training Specialist
ECi Software Solutions
07.2015 - Current
Project Manager
ECi Software Solutions
10.2011 - 07.2015
Project Manager
Harris Computer
01.2009 - 10.2011
Technical Support Manager
Harris Computer
03.2001 - 01.2009
Support Manager
GeoInfo, LTD
09.2000 - 03.2001
Operations Manager
Action Fasteners
09.1999 - 06.2000
Senior Trainer / Senior Applications Support Representative/ Customer Business Consultant
Faspac Systems Inc.
07.1993 - 09.1999
Microsoft Technology Specialist and Professional Certifications - Microsoft Dynamic GP Administration certification and financial education
Microsoft
SCO UNIX Administration - technical training courses and certification in the administration of a SCO UNIX system
SCO
Novell Network Administration - certified training on the installation, maintenance and administration of a Novell Network
Novell
Computer Science - CIS program with an emphasis on Business Administration
Point Loma Nazarene University
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