Philip Warner
Great Neck,NY
Summary
Service management professional possessing an overall knowledge of the . Proficient in turn around on unstable contracts. I possess the ability to turn a clients desires into a functional operating plan. A proven leader that utilizes my experiences to motivate personnel to productive conclusions
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Pritchard Industries
06.2022 - 07.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed 67 employees on the evening shift and 27 employees on the day day shift
Sales
Safety Clean
06.2021 - 10.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Client Solutions Manager
Perfect Building Manager
08.2011 - 02.2020
- Identified, contacted and cultivated relationships with potential clients, bringing in $[Amount] in new business annually.
- Diversified portfolio for company by bringing in business from multiple industries.
- Applied consultative approach to client relationship development, resulting in client retention rate of 90%.
- Interacted with property Managers and building tenants.
- Collaborated with account executives to develop and maintain sustainable sales pipeline.
- Oversaw client accounts and all services provided to customers.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
Account Manager
Triangle Services
10.2001 - 06.2011
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Bachelor of Science - Criminalogy
John Jay Collegeof Criminal Justice
06.1986
Skills
- High-Pressure Environments
- Systems Implementations
- Oracle Database Management
- Business Planning
- Customer Relationship Management
- Sales Presentation
- Management
- Contract Development
- Sales Promotion
- Microsoft Office Expertise
- Sales
Certification
OSHA 10 & OSHA 30 certified
Timeline
Supervisor of Operations
Pritchard Industries
06.2022 - 07.2023
Sales
Safety Clean
06.2021 - 10.2021
Client Solutions Manager
Perfect Building Manager
08.2011 - 02.2020
Account Manager
Triangle Services
10.2001 - 06.2011
Bachelor of Science - Criminalogy
John Jay Collegeof Criminal Justice
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