Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Whitten

Prestonsburg

Summary

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

13
13
years of professional experience

Work History

Shift Leader

AES
06.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Front End Supervisor

Lowe's
10.2019 - 06.2024
  • Established key performance indicators for front end personnel and monitored progress against them regularly.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Ensured adequate staffing levels during peak business hours.
  • Supervised the proper maintenance of all equipment used at the checkout area.

Shift Supervisor

Walgreen's Pharmacy
06.2016 - 09.2019
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Maintained accurate records of daily transactions and deposits.

Crew Trainer

Dairy Queen Grill & Chill
05.2014 - 06.2016
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Ensured that all safety protocols were followed during training sessions.
  • Instructed new team members on correct procedures for operations.

Crew Member

Little Caesars Pizza
03.2012 - 01.2013
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.

Cashier

Hardee's
08.2011 - 03.2012
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Prestonsburg High School
Prestonsburg, KY
05-2013

Skills

  • Delegation techniques
  • Team leadership
  • Problem-solving
  • Cash handling
  • Customer Service
  • Administrative Support
  • File Management
  • Complaint resolution

Timeline

Shift Leader

AES
06.2024 - Current

Front End Supervisor

Lowe's
10.2019 - 06.2024

Shift Supervisor

Walgreen's Pharmacy
06.2016 - 09.2019

Crew Trainer

Dairy Queen Grill & Chill
05.2014 - 06.2016

Crew Member

Little Caesars Pizza
03.2012 - 01.2013

Cashier

Hardee's
08.2011 - 03.2012

High School Diploma -

Prestonsburg High School

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Philip Whitten