Philip A. Poquiz
Vacaville,CA.
Summary
To utilize experience in providing timely response and assistance to customer inquiries. Proficient Laboratory Assistant skilled in satisfying a patient/customers requests. Proactive and resourceful professional with advanced understanding of lab and office operations and dedication to field. Reliable and highly accurate Customer service focused on quality completion of all lab & office procedures under tight deadlines. Works well under pressure. Maintained all lab & office documentation according to strict standards.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
Lab Assistant
Kaiser Permanente
Fairfield , CALIFORNIA
03.2021 - Current
- Prepared specimens for testing and analysis.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Logged samples correctly into computerized tracking system.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in fast-paced and ever-changing environment.
- Managed specimen sample handling, receiving, storage and inventory.
- Demonstrated competence in collecting lab samples for testing.
Lead Lab Assistant
Kaiser Permanente
San Rafael, CA
08.2006 - 05.2019
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Help troubleshoot any and all problems from doctors and nurses dealing with laboratory matters.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Provided exceptional service to hundreds of patients per day by employing experienced customer service.
Marketing Assistant
RIM-Tech Financial Services Group, INC
Emeryville, CA
04.2005 - 06.2006
- Managed all marketing projects (i.e., design & outsource printing of fliers and postcards.
- Recruitment of new assistants. Respond to all client inquiries regarding their file.
Administrative Assistant
Law Offices of Mark Grundman
Walnut Creek, CA
09.2004 - 04.2005
- Respond to all client workers compensation inquiries and concerns regarding their case in timely manner.
- Transport secured case documents to designated hospitals & courts.
- Filing case documents, answer phones, arranged travel accommodations.
- Organized weekly staff meetings and logged minutes for corporate records
- Handled client correspondence and tracked records to foster office efficiency
- Managed Access databases converting complex data into easy-to-interpret data
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- Coached new employees on administrative procedures, company policies and performance standards
Customer Service Representative
Chevron Corporate
Concord, CA
01.2002 - 01.2003
- Respond to all client inquiries and concerns regarding their accounts in a timely manner.
- Assisted supervisor with data processing of customers accounts Plan, organize & prioritize daily work.
- Knowledge of company standards & codes.
Customer Service Representative/Bank Teller
Wells Fargo Bank
Vallejo, CA
09.1999 - 01.2002
- Process customer transactions, handling over $100,000.00 per day Provide information to bank customers to improve on accounts.
Lead Men, Department Sales Associate
Old Navy Co
Concord, CA
10.1997 - 06.1999
- Prepare men's department for daily sales.
- Delegate tasks to subordinates assigned to my departmentResponsible for handling and depositing cash exceeding $50,000.00 per weekAssisted with customer inquiries and concerns.
Bill Collector
Chase Receivables
Napa, CA
04.1997 - 09.1997
- Representing various major companies Negotiate payments with customers for their overdue debts.
- Responsible for receiving and depositing payments exceeding $25,000.00 per week.
- Answered all inquiries and concerns of clients regarding their accounts.
Education
High School Diploma -
Vallejo Senior High
01.1992 - 01.1995
Business
Sacramento State University
01.1995 - 01.1997
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Diablo Valley College
01.1997 - 01.2001
Skills
Sharp critical thinker
Timely customer service
Data and statistical analysis
Documentation requirements
HIPAA compliance
Quality control guidelines
Safe specimen handling
CLIA & OSHA compliance
Timeline
Lab Assistant
Kaiser Permanente
03.2021 - Current
Lead Lab Assistant
Kaiser Permanente
08.2006 - 05.2019
Marketing Assistant
RIM-Tech Financial Services Group, INC
04.2005 - 06.2006
Administrative Assistant
Law Offices of Mark Grundman
09.2004 - 04.2005
Customer Service Representative
Chevron Corporate
01.2002 - 01.2003
Customer Service Representative/Bank Teller
Wells Fargo Bank
09.1999 - 01.2002
Lead Men, Department Sales Associate
Old Navy Co
10.1997 - 06.1999
Bill Collector
Chase Receivables
04.1997 - 09.1997
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Diablo Valley College
01.1997 - 01.2001
Business
Sacramento State University
01.1995 - 01.1997
High School Diploma -
Vallejo Senior High
01.1992 - 01.1995