Philipas Markos
Brighton,CO
Summary
Knowledgeable Installer offering 10+ years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems. Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Beverage Installer
PepsiCo
Denver, CO
08.2021 - Current
- Operated tools, equipment and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Calculated materials and time needed for each job.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Saved $250k by implementing cost-saving initiatives that addressed long-standing problems
Lead Installer
PepsiCo
Las Vegas, NV
09.2014 - 08.2021
- Loaded and unloaded building materials used for construction.
- Laid out materials and system components to prepare for installation.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Operated tools, equipment and machinery according to safety standards.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Calculated materials and time needed for each job.
- Demonstrated knowledge of local building codes and requirements on each project.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Kept track of automatic and self-generated service tickets with CETS , increasing efficiency 30% and customer service feedback scores 42%
Beverage Installer
American Beverage Systems
Las Vegas, NV
09.2008 - 09.2014
- Operated tools, equipment and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Managed team of 12 employees, overseeing hiring, training, and professional growth of employees
Assistant Manager
Discount Tire
Las Vegas, NV
05.2005 - 09.2008
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Votech High School
Las Vegas, NV05.2005
Skills
- Project estimation and bidding
- System repairs
- Commercial construction
- Project Management
- Scheduling
- Diagnostics and troubleshooting
Certification
- D10K License - 10+ years
- Forklift license - 10+ years
- DIA security clearance - 1 year
- OSHA 30hr certification - 10+ years
Languages
Greek
Native or Bilingual
Timeline
Beverage Installer
PepsiCo
08.2021 - Current
Lead Installer
PepsiCo
09.2014 - 08.2021
Beverage Installer
American Beverage Systems
09.2008 - 09.2014
Assistant Manager
Discount Tire
05.2005 - 09.2008
High School Diploma -
Votech High School