Philip D. Sitzes

• Resolved escalated customer complaints regarding services rendered by junior technicians.
• Served as a mentor for junior technicians, providing guidance on job-related matters.
• Diagnosed, repaired, and tested malfunctioning components in a timely manner.
• Performed preventative maintenance on customer equipment according to established procedures.
• Diagnosed malfunctioning systems using schematics diagrams and test instruments such as digital multimeters.
• Constructed control panels from blueprints or schematic drawings.
• Calibrated instruments to ensure accuracy of readings.
• Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.

• Engaged customers in friendly, professional dialogue to determine needs.
• Helped customers find specific products, answered questions and offered product advice.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Assessed customer needs to provide assistance and information on product features.

• Completed projects milestones on time by keeping team members on task and operating with efficiency.
• Resolved customer issues and built strong, productive relationships with project stakeholders.
• Estimated materials or worker requirements to complete jobs.

Responsible for the installation and repair of various HVAC equipment. Including but not limited to both personal and business clients. Responsible for managing own time on the jobs and take the opportunity to sell HVAC equipment when needed.

• Eliminated field downtime and boosted productivity by restructuring installation techniques and staff teams.
• Maintained a high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
• Completed timely project management within budget constraints on multi-faceted problems for executive leadership, while fostering meaningful relationships with contractors.
• Designed processes to achieve business objectives, utilizing client feedback for optimal development.
• Promoted products based on client needs and increased sales.
• Resolved on-site, technical and account problems and boosted customer ratings.
• Maintained an updated knowledge of all equipment, products and services to properly educate customers.

Responsible for the installation and repair of various HVAC equipment.  Including but not limited to both personal and business clients.  Responsible for managing own time on the jobs and take the opportunity to sell HVAC equipment when needed.

Sales Representative/Account Manager for residential and commercial.  Managed the service department.

• Set and administered department budgets for expenditures, materials and labor.
• Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
• Managed all merchandising, replenishment and inventory decisions to drive growth.
• Increased profits by 32% within one year through restructure of business line.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Responsible for the installation and repair of various HVAC equipment.  Including but not limited to both personal and business clients.  Responsible for managing own time on the jobs and take the opportunity to sell HVAC equipment when needed.

Spent five years as a sales representative in residential and commercial industries.

• Adapted sales techniques to specific clients and promoted products based on individualized client needs.
• Resolved efficiency issues that impacted sales and business outcomes.
• Prepared sales contracts. 
• increased sales volume by recommending accessories and promotions to increase revenue to customers.
• Researched potential clients and markets to prepare for appointments.
• Maximized business potential by providing excellent customer service and ensuring 100% customer satisfaction.