Philipe Mantesso Gomes
Greenwood,Indiana
Summary
Dedicated logistics supervisor with extensive experience in customer service and logistics management. Proven ability to enhance shipping accuracy through strategic initiatives and effective team leadership. Proficient in logistics software and regulations, ensuring efficient delivery and dispatch operations. Recognized for strong multitasking, time management, and problem-solving skills in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Air Logistics Aerospace Customer Care Team Leader
Kuehne & Nagel
Plainfield, Indiana
06.2025 - Current
- Conducted regular training sessions to enhance staff knowledge and skills in customer service.
- Monitored team performance metrics, ensuring adherence to high-quality customer service standards.
- Resolved customer inquiries and complaints promptly to foster loyalty.
- Achieved high satisfaction scores by consistently addressing first-call issues.
- Delivered efficient, friendly, and knowledgeable service for routine inquiries and complaints.
- Established strong relationships with customers through transparent communication.
- Negotiated competitive rates with carriers for domestic and international shipments.
- Analyzed shipping processes, identifying areas for cost reduction and efficiency improvement.
Air Export Agent
Kuehne Nagel
Plainfield, Indiana
03.2022 - 06.2024
- Updated computer system with details such as dimensions, weights and general waybill data.
- Prepared and submitted AES filings, letters of credit and export declarations.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Organized destination-specific storage and delivery processes.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
Learning Ambassador
Amazon
Greenwood, IN
03.2020 - 03.2022
- Helped students master learning concepts through one-on-one and small group tutoring.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Distributed textbooks, workbooks, papers and pencils to students.
- Conducted product demonstrations to explain details, highlight features and show use.
- Worked with employers to identify and stock optimum products.
Education
High School Diploma -
Escola Estadual Pedro Primo
Brazil12.2012
Skills
- Logistics coordination
- Problem solving
- Export and import compliance
- Customer service
- Data entry
- Attention to detail
- Supply chain management
Languages
Spanish
Full Professional
Portuguese
Native/ Bilingual
Timeline
Air Logistics Aerospace Customer Care Team Leader
Kuehne & Nagel
06.2025 - Current
Air Export Agent
Kuehne Nagel
03.2022 - 06.2024
Learning Ambassador
Amazon
03.2020 - 03.2022
High School Diploma -
Escola Estadual Pedro Primo
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