Philip John Yumang JR
San Francisco,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Shift Leader
Walgreens
03.2022 - 05.2025
- Supervised team of associates to ensure optimal performance and compliance with company policies.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Managed inventory levels, coordinating restocking efforts to minimize stockouts and improve product availability.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and enhancing customer satisfaction.
Shift Leader
McDonald's
08.2018 - 12.2022
- Resolved customer inquiries and complaints promptly, fostering positive relationships and enhancing customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Shift Leader
McDonald's
01.2014 - 03.2018
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Supervised team of associates to ensure optimal performance and compliance with company policies.
- Collaborated with management to develop staff schedules that aligned with peak business hours for improved service delivery.
- Monitored sales performance metrics to identify trends and inform strategies for boosting revenue generation efforts.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
San Miguel Academy
Pampanga Philippines04-2007
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Walgreens
03.2022 - 05.2025
Shift Leader
McDonald's
08.2018 - 12.2022
Shift Leader
McDonald's
01.2014 - 03.2018
San Miguel Academy