Summary
Work History
Education
Skills
Languages
Timeline
Generic
Philip Lahai Kamara

Philip Lahai Kamara

Lanham,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer-service-representative

Giant Food Stores
01.2024 - 11.2026
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate of Science - Computational Science

Prince George's Community College
Upper Marlboro, MD
04.2028

Skills

  • Complaint Resolution
  • Call Management
  • Consultative Sales
  • Problem-Solving Abilities
  • Quality Assurance Controls
  • Customer Service

Languages

English
Professional Working

Timeline

Customer-service-representative

Giant Food Stores
01.2024 - 11.2026

Associate of Science - Computational Science

Prince George's Community College
Philip Lahai Kamara