Summary
Overview
Work History
Education
Skills
Timeline
Generic

KI M FRANKS

CUSTOMER SERVICE -RETAIL
Philadelphia,PA

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Associate

Primark
Philadelphia, PA
08.2021 - Current
  • ected demands.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Pulled out-of-date, damaged or returned opened items to report to supervisor.

Theatre Usher /Ticketing Agent

THE MET PHILADELPHIA
Philadelphia, PA
12.2018 - 08.2021
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Directed ticket holders to seats and facility locations.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Sold admission, processed payments, and issued tickets.

Customer Service Associate

Aramark
Philadelphia, PA
09.2012 - 08.2014
  • Freshly prepared quality hot and cold cuisines for patients, staff, and visitors as daily functions at Hahnemann hospital
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

G.E.D - G.E.D DIPLOMA

TEMPLE UNIVERSITY / DISTANCE LEARNING
Philadelphia, PA
09.2010 - 09.2010

HEALTH INFORMATION TECHNOGLY CERTIFICATE -

ASPIRA CITY COLLEGE
Philadelphia, PA
01.2018 - 11.2019

Skills

  • and Assistance
  • MS Office Proficiency
  • Inbound and Outbound Calling
  • Telephone Reception
  • Advising and Coaching
  • Customer Complaint Resolution
  • Cash Register Operation
  • Special Requests
  • Good Communication Skills
  • Customer Relations

Timeline

Customer Service Associate

Primark
08.2021 - Current

Theatre Usher /Ticketing Agent

THE MET PHILADELPHIA
12.2018 - 08.2021

HEALTH INFORMATION TECHNOGLY CERTIFICATE -

ASPIRA CITY COLLEGE
01.2018 - 11.2019

Customer Service Associate

Aramark
09.2012 - 08.2014

G.E.D - G.E.D DIPLOMA

TEMPLE UNIVERSITY / DISTANCE LEARNING
09.2010 - 09.2010
KI M FRANKS CUSTOMER SERVICE -RETAIL