Philip Michael Cage
Miami,United States
Summary
Savvy IT expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player passionate to contribute to new projects and help drive technological improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
Miami Dade Corrections
01.2021 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
Legal Assistant
KWG Law Offices
06.2020 - 01.2021
- Prepared Legal Documents (Ex. Wills, Mortgages)
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Freight Team Associate
Home Depot
10.2017 - 06.2020
- Scanned items on arrival and departure to create accurate tracking records.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
Sales Associate
Best Buy
09.2015 - 01.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Information Technology
Florida International University
Miami, FL08.2024
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FL06.2016
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL06.2014
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2012
Skills
- IT Security Operations & Systems Administration
- Website Building
- Enterprise Security
- Digital Forensics
- Technical Proficiency
- Network Administration
- Computer Coding Skills Java
- Computer Builder
- Hardware/Software Troubleshooting
- Operating Systems (Windows, Mac, Linux)
Certification
- Foundations of IT Automation - 2024
- Google AI Essentials - 2024
- Google IT Support Professional Certificate - 2024
- Adobe Certified Professional - 2012
Timeline
Correctional Officer
Miami Dade Corrections
01.2021 - Current
Legal Assistant
KWG Law Offices
06.2020 - 01.2021
Freight Team Associate
Home Depot
10.2017 - 06.2020
Sales Associate
Best Buy
09.2015 - 01.2016
Bachelor of Arts - Information Technology
Florida International University
Bachelor of Arts - Criminal Justice
Florida International University
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Miami Killian Senior High School
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