Summary
Overview
Work History
Education
Skills
Websites
Languages
Work Availability
Quote
Interests
Timeline
Manager
Philippa Hawker

Philippa Hawker

Alpharetta,GA

Summary

Organized and efficient government program analyst supporting executive level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

6
6
years of professional experience

Work History

Governmental Program Analyst

Gwinnett County
Lawrenceville, GA
07.2021 - 12.2021
  • Performed compilation, research and data tracking to support organization's record and knowledge management operations.
  • Created proofs of concept for innovative new solutions to current programs
  • Monitored grants and agreements and confirmed adherence with laws, regulations and polices to provide water bill assistance, leak repair, and other customer relief programs.
  • Created and optimized records management strategies to coordinate and protect information for inter-division lines of business, including stormwater, wastewater, and environmental protection activities.
  • Recommended facility security operational improvements based on tracking and analysis of Galaxy and Avigilon security access data.
  • Collected, organized and modeled data using Altyrex, Microsoft Power Suite, and Atlassian.
  • Reviewed internal records management systems and organized LEAN training design to address areas in need of improvement with executive experts.
  • Conducted research and investigations into federal infrastructure grant funding, federal environmental protection grant funding, and federal lighting, heating, and drinking water assistance funding.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations for industrial customer revenue maximization.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues during adoption of Accela permitting software within department.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies for ad-hoc report requests and informational dashboard development.
  • Reviewed program implementation plans to assess risk and feasibility of a new customer advocacy business unit.
  • Analyzed program data to provide input for key decision making and strategic planning for customer call center optimization and omnichannel adoption.
  • Spearheaded organizational development efforts, incorporating macro-level business process enhancements regarding ERP and enterprise records management initiatives.
  • Engineered process modernization efforts to evaluate and replace legacy protocols with more efficient methods for inter-departmental communication throughout the county
  • Evaluated ongoing processes for possible enhancements and beneficial changes to best practices, especially regarding customer data policies.
  • Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance between technical experts and software architects.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive and deputy directors
  • Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
  • Drove implementation of project management and meeting minutes management software to automate office operations and reduce redundant communication barriers.
  • Developed internal requirements and internal auditing standards to minimize regulatory risks and liability across facility security programs
  • Coordinated multi-team process initialization, reducing associated redundancies and dependencies within Jira/Atlassian project and portfolio management
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making concerning automated metering infrastructure
  • Scheduled and supervised staff and executive meetings to discuss new ideas and update participants on program details and milestones.
  • Met with software enhancement project stakeholders on regular basis to assess progress and make adjustments.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments for grant fund administration; software optimization, and knowledge management
  • Facilitated programming by coordinating resources and deliverables between departments.
  • Developed and recommended policies and procedures for evaluating customer advocacy programs.
  • Applied performance data to evaluate and improve record management operations, target current business conditions, and forecast needs.
  • Managed more than 51 client business projects in 2021.
  • Developed complete business plans and operational strategies for new and existing programs.
  • Wrote and realigned functional specifications, feasibility analysis, business use cases, and program requirements definitions to facilitate smooth and efficient improvement strategies.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Streamlined operations by delivering recommendations for processes and procedures to preserve and digitize institutional knowledge.
  • Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
  • Implemented LEAN process improvement initiatives within the department.

Management Analyst

Georgia Department Of Audits And Accounts
Atlanta, GA
10.2020 - 06.2021
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions for assigned agencies
  • Participated in compliance inquiries and provided interpretation of data to guide auditing team in creation of suggested Corrective and Preventive Actions.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for agencies' improvement.
  • Participated in client interviews, performed observations and evaluated pertinent information to supplement audit findings.
  • Interviewed state government agency executives, explained audit scope and conducted exit interviews of audit findings.
  • Developed auditing programs and plans to address risks and evaluate regulatory requirements for assigned state agency clients.
  • Planned and executed audit phases and data input into audit and working paper management software for analysis.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
  • Upheld strict confidentiality protocols with client details and tax return information.
  • Evaluated design and operating effectiveness of audit areas.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Kept operations in line with government regulations by carefully checking documentation.
  • Maintained up-to-date knowledge of tax codes, legislation and tax programs.
  • Facilitated financial and operational audits, working with internal and external managers to communicate clarifications or issues surrounding audits.

Graduate Research Assistant

University Of Georgia- Carl Vinson Institute
Athens, GA
08.2019 - 05.2020
  • Reviewed historical documentation to discern trends in public service course offerings and student enrollment patterns, informing future decisions on operational changes and potential improvements to student lifecycle management software upgrade.
  • Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff, and external factors across eight diverse university programs.
  • Identified and communicated potential risks associated with proposed changes to student data management, illustrating possible remedial and preventative measures within thesoftware design and implementation process.
  • Developed and delivered change management support documentation and manuals on current and future business protocols.
  • Complied with applicable local, state, and federal compliance guidelines relating to PCI compliance operations during changes.
  • Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
  • Collected, organized, and modeled data using Asana project management software.
  • Restructured procedures through coordination with business services director to create and execute knowledge documentation projects.
  • Evaluated current processes to develop data management improvement plans for certification programs, professional association conferences, and leadership development programs.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues with current software tools.
  • Created and optimized records management strategies to coordinate and protect information during data migration and staff knowledge transitions.
  • Evaluated implementation personnel training procedures, taking customer feedback and overall software adoption performance metrics into account when designing future training guidelines.
  • Served as project driver and authoritative source for customers implementing student lifecycle management software.
  • Studied internal clients' business processes to customize software implementation measures for minimal disruption to operations.
  • Communicated effectively with third-party project management personnel involved in implementation efforts, coordinating on-site workshops and training to maximize progress.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of requested software features.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers and project leadership on solution implementation.
  • Participated in system development life cycle from requirements analysis throughout system implementation.

Utility Resource Internship

Athens Clarke County Public Utilities
Athens, GA
05.2019 - 05.2020
  • Coordinated with varying business areas across organizational levels to determine process ownership and develop standardized documentation of capital improvement project actions, policies, and procedures.
  • Developed and updated tracking spreadsheets for accounting and capital budgeting tasks.
  • Implemented long-term growth initiatives by developing data management and capital project budgetary management strategies.
  • Identified, developed, and implemented necessary process improvements for key capital infrastructure initiatives.
  • Guided teams through project completion, coordinating data gathering, analysis, solution development, and implementation of project accounting and project management solutions
  • Created maps, models, and templates for diverse projects.
  • Organized and attended meetings to discuss project status and brief new projects.
  • Developed team communications and information for meetings.
  • Designed process models to provide clear, understandable tools for presenting complex data management processes to individuals with minimal knowledge on the topic.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Overhauled operational workflow to launch capital project budgetary management into new processing platform.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Reviewed files, records, and other documents to obtain business information and key data informing responses to executives' process and software development requests.

Community Impact Internship

United Way Of Northeast Georgia
Athens, GA
09.2018 - 08.2019
  • Conducted analysis of community needs and resources to support strategic plans for 2-1-1 resources database, and Dolly Parton Imagination Library program.
  • Assisted with program communications via email, social media, and mailings.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues related to early childhood literacy.
  • Analyzed content access, retention, and evaluation projects to maintain anonstop information repository for the community resources database, 2-1-1.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Reviewed and updated client correspondence files and 2-1-1 database information to maintain accurate records.
  • Maintained programmatic databases, mailing lists, telephone networks, and other information to facilitate functioning of early childhood literacy programs.
  • Maintained ongoing communication with relevant partner organizations to confirm accurate program application delivery.
  • Supported branding, digital marketing messaging, advertising, and fundraising campaigns by engaging with followers on various social media platforms.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Helped with planning and hosting of marketing events.
  • Analyzed social media campaigns and activities using Hootsuite to promote engagement and made recommendations for enhancement.
  • Created and distributed blog posts and press releases on social media and traditional news outlets.

Administrative Specialist II

University Of Georgia- Warnell School
Athens, GA
10.2018 - 06.2019
  • Created and updated physical records and digital files to maintain current, accurate and compliant faculty research impact documentation.
  • Validated incoming faculty publication data to check information accuracy and integrity while independently locating and correcting concerns.
  • Completed exhaustive research into research publication and faculty impact using databases, physical records, and digital resources.
  • Worked as member of integrated project team in highly collaborative work environment focused on enhancing faculty research output and institutional impact scores.
  • Oversaw daily research publications operations to ensure high levels of productivity and accuracy.
  • Assisted upper management by coordinating travel plans, coordinating special events, and taking meeting minutes.
  • Led training sessions, answered questions, and assisted faculty members and graduate students with troubleshooting during research publication software migrations.
  • Evaluated research and public outreach office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions for public outreach and research offices.
  • Directed content of website by gathering information and integrating data from other offices.
  • Designed graphics for website decoration and layout using Druple website administration.
  • Devised tools and benchmarks to improve publication impact performance and monitor faculty research impact scores.
  • Identified faculty publication evaluation system needs and designed processes to support both research requirements and enable faculty to better understand research publication scoring procedures.
  • Designed infrastructure solutions to resolve process documentation issues and improve faculty evaluation delivery processes.
  • Launched facility and space management software program and gathered functional and business requirements to support team and mitigate risks.

Administrative Assistant to the Director

Macon Water Authority
Macon, Georgia
11.2016 - 07.2018
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Offered office-wide budget and accounting software support and training, troubleshooting issues and optimizing usage.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Created detailed expense reports and requests for capital expenditures.
  • Managed Access databases converting complex data into easy-to-interpret data for fleet management and meter accuracy audit testing.
  • Interacted with software vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Participated in design and planning exercises for future software rollouts.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Created accurate and successful test scripts to manage automated testing of the API design between the work management system and the enterprise customer management system.
  • Coordinated work with various departments to solve problems and improve efficiency for software testing and automation.
  • Gathered data on integration issues and vulnerabilities and outlined improvement recommendations.
  • Effectively interacted with engineering and IT departments regarding software defects and functionality issues, working closely to develop innovative solutions.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Created methods to integrate functions, optimize processes and prepare staff through proactive training.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Developed solutions to address complex issues and operational gaps.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Provided management oversight and operational control of operating and capital budgets valued at $20,000,000.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed and executed plans to monitor standard process adherence.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
  • Played major role in layout modifications to improve functionality.

Education

Master of Arts - Public Administration

University of Georgia
Athens, GA
04.2020

Bachelor of Arts - Political Science

Southern Virginia University
Buena Vista, VA
04.2016

Skills

  • Project Management Software Proficiency
  • Records Organization and Knowledge Management
  • Program Analysis, Optimization, and Evaluation
  • Focus and Follow-Through
  • Strategic planning, goal setting, and problem-solving
  • User interviews, expert workshops, and requirements gathering
  • Executive-Level Presentations
  • Work Organizing and Prioritizing
  • Information Analysis
  • Proposal & Program Development
  • Business process re-engineering
  • Decision Making
  • Training and Development
  • Planning and Coordination
  • Audit Compliance
  • Business controls
  • Proposal Development
  • Workflow Analysis
  • Policy and procedure modification
  • Documentation and control
  • Presentation design
  • Workflow planning
  • Organization and Time Management
  • Product development
  • Application Development Methodology
  • Business Process Design
  • Business process improvement
  • Business process mapping
  • Active Listening
  • Written Communication
  • Project presentation
  • Presentation Development
  • Project management expertise
  • Project Management Analysis
  • Scope development
  • Scope control
  • Proposal writing
  • Project Proposal Creation
  • Proposal evaluation
  • Performance evaluation
  • Audit Planning
  • Audit reporting
  • Audit control procedures mastery

Languages

French
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Experience without theory is blind, but theory without experience is mere intellectual play.
Immanuel Kant

Interests

Crochet

The Happiness Lab - Podcast

Dare to Lead - Podcast

The Body Keeps the Score - Dr Bessel Van Der Kolk

The history of animation software

Industrial engineering- theme parks

Timeline

Governmental Program Analyst

Gwinnett County
07.2021 - 12.2021

Management Analyst

Georgia Department Of Audits And Accounts
10.2020 - 06.2021

Graduate Research Assistant

University Of Georgia- Carl Vinson Institute
08.2019 - 05.2020

Utility Resource Internship

Athens Clarke County Public Utilities
05.2019 - 05.2020

Administrative Specialist II

University Of Georgia- Warnell School
10.2018 - 06.2019

Community Impact Internship

United Way Of Northeast Georgia
09.2018 - 08.2019

Administrative Assistant to the Director

Macon Water Authority
11.2016 - 07.2018

Master of Arts - Public Administration

University of Georgia

Bachelor of Arts - Political Science

Southern Virginia University

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Philippa Hawker