Philippe LAURENT
Lady Lake
Summary
Dynamic operations manager with a proven track record at Belgium Waffles Mobile Kitchen, excelling in business planning and marketing strategy development. Successfully streamlined workflows, enhancing service efficiency and customer satisfaction. Adept at personnel management, fostering team collaboration, and driving sales growth through innovative strategies. Committed to delivering exceptional results in fast-paced environments.
Knowledgeable candidate with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
30
30
years of professional experience
Work History
Owner/Operator
Belgium Waffles Mobile Kitchen
09.1995 - 08.2025
- Developed efficient food preparation processes to enhance service speed and customer satisfaction.
- Managed inventory control, ensuring optimal stock levels and reducing waste effectively.
- Oversaw daily operations, maintaining high standards of food safety and hygiene compliance.
- Trained staff on equipment usage and best practices for mobile kitchen management.
- Kept food trucks and equipment in tip-top condition, ensured good maintenance practices, and safety.
- Streamlined operational workflows, resulting in improved efficiency during peak service hours.
- Purchased and replenished kitchens with supplies from various companies.
- Personally delivered baked or cooked meals by car to private and corporate entities.
- Implemented marketing strategies to increase brand visibility and attract new customers.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Customer Service Representative
Seesa (PTY) Ltd
04.2011 - 03.2015
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Trained new team members on customer service protocols and system usage.
- Mentored junior representatives, fostering a collaborative team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated with departments to ensure timely resolution of customer issues.
- Analyzed customer feedback to identify trends and improve service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Special Events Manager
Durban Christian Center
02.2004 - 08.2011
- Led coordination of large-scale events, ensuring seamless execution from planning to completion.
- Developed and managed budgets for multiple high-profile events, optimizing resource allocation and cost efficiency.
- Cultivated relationships with vendors and sponsors, enhancing partnerships and securing resources for successful event delivery.
- Implemented strategic marketing initiatives to increase event attendance and boost brand visibility within target demographics.
- Directed cross-functional teams, fostering collaboration among staff to meet project deadlines and objectives effectively.
- Established comprehensive timelines and checklists, streamlining processes for event preparation and logistics management.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Boosted event attendance by implementing creative marketing strategies and engaging promotional materials.
Education
Certificate - Sales And Marketing
Damelin College of Marketing
Durban, South Africa05-1986
GED -
Mansfield High School
Durban, South Africa 12-1976
Biblical Studies
Christian Bible Training College
Cape Town, South Africa12-1993
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Personnel management
- Budget development
- Marketing strategy development
- Business operations management
- Sales strategy development
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Seesa (PTY) Ltd
04.2011 - 03.2015
Special Events Manager
Durban Christian Center
02.2004 - 08.2011
Owner/Operator
Belgium Waffles Mobile Kitchen
09.1995 - 08.2025
Certificate - Sales And Marketing
Damelin College of Marketing
GED -
Mansfield High School
Biblical Studies
Christian Bible Training College