Philippe Valdes
West Hollywood,CA
Summary
Proven leader in retail management, excelling in customer engagement and employee motivation, with a track record of exceeding sales targets at KIEHL'S, Armani Exchange and other notable brands. Skilled in brand representation and fostering teamwork, I've successfully managed multi-million dollar volumes, achieving a significant 1% inventory shrinkage goal. My approach combines strategic visual merchandising with effective team collaboration, driving exceptional results and brand loyalty.
Overview
36
36
years of professional experience
Work History
Shop Manager Kiehl’s
Macys Department Store
01.2019 - Current
- Maintained a clean, safe, and inviting shop environment for both customers, employee and cleanliness standards.
- Delivered excellent customer service thru kiehl's circle of service
- Maximize client retention by utilizing Macy's my client program .
- placed shop in top 5 volume for all Macy's
Assistant Store Manager
Kiehl’s
02.2018 - 01.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Consistency ranked tops sales at this location
Store Manager
Beauty Collection
07.2015 - 01.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotion
- Achieved highest VIP event volume $20 thousand
- $2 million volume
Shop Manager
Reiss
03.2013 - 04.2014
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant General Manager
Tory Burch
07.2010 - 03.2013
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
General Manager
GUESS Factory
07.2008 - 06.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. (50 staff)
- Monitored daily cash discrepancies, inventory shrinkage, met goal of 1.%
- Led management team (7mgr)to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures and supply control.
- 7 million vol.
Store Manager
Armani Exchange
03.2002 - 05.2007
- Managed inventory control, cash control, and store opening and closing procedures. (2.0 M - 5.5 M Vol. )
- Managed store employees (50 staff, 5 manager)successfully in fast-paced environment through proactive communication and positive feedback.
- Exceeded store sales plan from -15% YTD to +15%
- L.A. trainer for all management for district
Sales Floor Manager
Banana Republic Flagship
06.1999 - 02.2002
- Mens Floor (store) Manger Santa Monica 12 M Provided constructive feedback to (3) managers regarding areas of improvement leading to enhanced overall store , credit goals , monthly roll out planning
- Promoted a positive work environment fostering teamwork, Promoted to sales merch. Mgr Chicago flagship, direct reports 4 floor MGRS.
Men’s Sales Manager
Bloomingdale’s
07.1996 - 06.1999
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies. Hosted trunk shows ( Valentino ,Canalli )
- Built long-lasting client relationships through excellent customer service and consistent followups. ( thank you cards , phone call follow up)
- Led a successful (35) sales team by providing motivational coaching and performance-based incentives. Promoted 3 time to higher Vol. Depts. 7M total .
Store Manager
Oaktree
08.1994 - 07.1996
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed Glendale Flagship 3M , open new locations , promoted to area Manager 3 locations.
District Manager
G.H.Q. For Men
08.1988 - 09.1994
- Supervised various locations, enforcing high-quality standards of operation. (11 stores vol.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- SM. Flagship 2M
- Ass. Mgr. Top. Sales for company 2 yrs.
Education
Associate of Arts - Merchandising/ Marketing
Fashion Institute of Design And Marketing
Los Angeles, CA08.1988
Skills
- Customer Engagement
- Employee Motivation
- Brand representation
- Teamwork and Collaboration
Timeline
Shop Manager Kiehl’s
Macys Department Store
01.2019 - Current
Assistant Store Manager
Kiehl’s
02.2018 - 01.2019
Store Manager
Beauty Collection
07.2015 - 01.2018
Shop Manager
Reiss
03.2013 - 04.2014
Assistant General Manager
Tory Burch
07.2010 - 03.2013
General Manager
GUESS Factory
07.2008 - 06.2010
Store Manager
Armani Exchange
03.2002 - 05.2007
Sales Floor Manager
Banana Republic Flagship
06.1999 - 02.2002
Men’s Sales Manager
Bloomingdale’s
07.1996 - 06.1999
Store Manager
Oaktree
08.1994 - 07.1996
District Manager
G.H.Q. For Men
08.1988 - 09.1994
Associate of Arts - Merchandising/ Marketing
Fashion Institute of Design And Marketing
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