PHILIPPE J FAURE
Las Vegas,NV
Summary
I have excellent leadership, communication and people skills that can be utilized throughout the casino and hotel operations. My personal exposure to some of the most discerning players from all over the Globe, while assuring them the luxury of high-end gaming here in Las Vegas, makes it easy to successfully prove and envision myself in a position at a Resort as part of a goal oriented team willing to accomplish tasks and work together.
Overview
35
35
years of professional experience
Work History
Floor Supervisor
THE COSMOPOLITAN OF LAS VEGAS
Las Vegas, NV
08.2011 - Current
- Supervision of Single Zero Roulette, Double Zero Roulette, Baccarat, Blackjack, Pai-
- Gow Poker, 3-Card Poker and Ultimate Texas Hold-em
- Verifying and issuance of
- Credit, fills and markers
- Tracking of player activity & game protection
- Enforcing compliance of State-, Federal- and Corporate Laws and Procedures.
Floor Supervisor
WYNN RESORTS
Las Vegas, NV
04.2005 - 08.2011
- Supervision of Single Zero Roulette, Double Zero Roulette, Baccarat, Blackjack, Pai-
- Gow Poker, 3-Card Poker and Ultimate Texas Hold-em
- Verifying and issuance of
- Credit, fills and markers
- Tracking of player activity & game protection
- Enforcing compliance of State-, Federal- and Corporate Laws and Procedures.
Floor Supervisor
PARIS HOTEL & CASINO
Las Vegas, NV
10.1999 - 03.2005
- Supervision of Single Zero Roulette, Double Zero Roulette, Baccarat, Blackjack, Pai-
- Gow Poker, 3-Card Poker and Ultimate Texas Hold-em
- Verifying and issuance of
- Credit, fills and markers
- Tracking of player activity & game protection
- Enforcing compliance of State-, Federal- and Corporate Laws and Procedures.
Table Games Dealer
TREASURE ISLAND Hotel
Las Vegas, NV
03.1998 - 10.1999
- Dealing Roulette, blackjack, 3 card poker , 3 card poker and big 6
Assistant Front Desk Manager
MIRAGE Hotel & Casino
Las Vegas, NV
06.1996 - 03.1998
- Arranged special accommodations for guests to enhance visitor experiences.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Front Desk Guest Service Representative
Mirage Hotel & Casino
Las Vegas, NV
11.1989 - 03.1998
- To-day operation to assure quality customer service.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed large volume of guests and improved overall customer service.
Dealer
San Remo
Las Vegas, NV
05.1996 - 02.1998
- Dealing roulette, blackjack, 3 card poker, big 6
Management Intern Promotion/Marketing Specialist
SBM
Monte Carlo, Monaco
06.1989 - 09.1989
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Identified areas or opportunities for growth through business analytics.
Management Intern
Hotel MIRABEAU
Monte Carlo, Monaco
05.1989 - 08.1989
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Communicated status of assigned responsibilities to management.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Management Intern
Hotel Hermitage
Monte Carlo , Monaco
05.1988 - 09.1988
- Communicated status of assigned responsibilities to management.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Associate Degree - Hotel Management
International Hotel Institute MAXIM’s De Paris
Paris, France05.1989
Skills
- fluent in English, French , Spanish and some knowledge of Dutch
- Motivation of staff to obtain consistent quality service towards each and every guest
- Interacting and providing First-Class Service to customers in every level
- Problem-solving with the objective to maintain customers business consistent quality service towards each and every guest
- HOBBIES
- Tennis & Tennis-instructor
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Native/ Bilingual
Dutch
Limited
Timeline
Floor Supervisor
THE COSMOPOLITAN OF LAS VEGAS
08.2011 - Current
Floor Supervisor
WYNN RESORTS
04.2005 - 08.2011
Floor Supervisor
PARIS HOTEL & CASINO
10.1999 - 03.2005
Table Games Dealer
TREASURE ISLAND Hotel
03.1998 - 10.1999
Assistant Front Desk Manager
MIRAGE Hotel & Casino
06.1996 - 03.1998
Dealer
San Remo
05.1996 - 02.1998
Front Desk Guest Service Representative
Mirage Hotel & Casino
11.1989 - 03.1998
Management Intern Promotion/Marketing Specialist
SBM
06.1989 - 09.1989
Management Intern
Hotel MIRABEAU
05.1989 - 08.1989
Management Intern
Hotel Hermitage
05.1988 - 09.1988
Associate Degree - Hotel Management
International Hotel Institute MAXIM’s De Paris
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