Philip Roben Harris

Experienced IT Manager's Proxy with a proven track record in managing and supporting vital IT infrastructure functions, specializing in data center optimization and administration. Skilled at bridging the gap between technical teams and executive leadership to ensure effective project execution and seamless communication. Proficient in disaster recovery planning, high-availability environment management, and industry standard compliance. Demonstrates expertise in capacity planning, performance tuning, and lifecycle management of software and hardware to achieve business objectives. A cooperative leader with a strong aptitude for spearheading strategic projects and facilitating group outcomes. Interested in leveraging experience with proxy management to enhance business continuity and operational effectiveness as a Data Center Manager.

I've led so many projects but here's the most recent.

Slim-Dashboard Compliance (Bringing every single station at ATL2 above 90%)

I led this project to maintain station compliance, this was another immediate concerned for the Outbound Team and their Sr. Ops leader Bobby, ATL2 was far below average on the Slim-Dashboard; at the start of this project, their most critical stations were; AF1 Pack was at 45% AF2 40%, AF1&2 Induct 50% AFE 1&2 problem solve and 45%, PPmix 39%. They were all far below network standard. This became a big issue involving General Manager's boss's boss making this a top priority.

Achievements: I trained my ECs and Techs on how the compliance issues work, created a standard work

Checklist for them to include station readiness into their daily plan, I trained them on how

push update to the stations and update the slim-dashboard. I did an audit to fix all the false

stations issues on the slim-dashboard, I use a tool called taka re-arrange names, station ID to the right

station number and update stations in taka to the right department. This led to massive success in the first 5 weeks. All critical stations went from average of 40% to 95%. giving Operation a massive boost. In a single day, Outbound team process 900k to the plan of

400k. Massive spike in improvement, Sr. Outbound Ops give IT a shout-out in our Daily Deep Dive Meeting.

IT-Ambassador Program

I notice a downgrade and depreciation in keeping up with the slim-dashboard compliance, my team became overwhelmed and Ops were partially knowledgeable of how to keep up with the compliance. Ops also complained about slower IT responses to tickets, longer wait time to get simple break fix issues resolve, which created some issue for Ops. With the slim-dashboard deprecating weeks in weeks out, I partnered with operation and introduce the IT-Ambassador Program at ATL2. I put countless efforts into planning and executing this program, I created training documents, videos, 3 written tests and set the bar hard for participants. I got approval from the General Manager to train as many AAs as possible to help maintain the slim-dashboard compliance and create an immediate IT response to the Ops request.

Achievements: I successfully trained 11 AAs into becoming IT-Ambassadors, across all shifts; FHN, BHN, FHD,

BHD. I worked extra hours to trained every AAs at their appropriate shifts to avoid affecting

operation productivity. I also had meetings with all senior Ops manager into using Slim-

dashboard effectively, I created a plan which they now include into their standard work

checklist. This has been a massive win for the entire site, the first week of this implementation

every department broke records. The IT-Ambassador Program created a 95-99% station

compliance that led to Operation reporting a record breaking week. In a 4 days outbound

team recorded processing 8.9million units, In a single day they also executed beyond

expectation; ALPS 228,166 ACTUAL 272,540 TPH 51 Exceeded volume by 44,374. On

November 8 inbound hit a record of 435k processing, a record never achieve in years.

Since than, ATL2 has become the network standard for Slim-dashboard compliance across

our region, with multiple sites inquiring how we went from far below average to network

leaders. IT&Ops now have a much better partnership and relationship, for the past 2-3

months. IT call-outs on the GEMBA has drop between 0-1, initially it was 7-10 call-outs

per-weeks but now we have 4-5 shout-outs per-week. Massive Improvement, we have earn

their trust, they partnered with us involving any new implementation. We no longer hear

"We will inform IT Later" but every Ops leader speaks about beginning with IT, planning with

IT, including IT from the start.

Link to the IT-Ambassador Website for ATL2

https://w.amazon.com/bin/view/ATL2-it-ambassador/

Microsoft Project

I'm a forward, played a central attacking role and lead my team. I currently play for a 1st Division team in Georgia.