Philisha Griffin
washington,DC
Summary
Pragmatic professional with solid experience in leadership roles. Dynamic leader with a proven track record at Somerset Development, adept in strategic visioning and operational efficiency. Excelled in enhancing community outreach and promoting diversity, significantly improving communication. Skilled in relationship building and project management, consistently exceeding goals through excellent communication and organizational skills.
Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Community Board Director
Somerset Development
03.2020 - 02.2022
- Celebrated team successes by recognizing outstanding achievements at both individual and group levels during board meetings.
- Enhanced community outreach performance through strategic decision-making and active involvement in executive decisions.
- Partnering with Non Profit Organizations with the commitment of resolving tenant needs.
- Promoted diversity and inclusion on the board, leading to improvement with the communication gap between those that do not speak english.
Concierge Supervisor
Kent Services
04.2017 - 04.2019
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Scheduling log in for all delivery and contractors on site.
- Monitoring CCTV cameras on property. Keeping loading dock clear.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Conducted regular inspections of both interior and exterior of properties for damage.
Security Police Officer
Admiral Security
08.2013 - 06.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Completed full building and grounds patrols to spot and investigate concerns.
Bank Teller
Wells Fargo
08.2013 - 01.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Audited fellow teller currency to contribute to dual-control procedures.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Education
High School Diploma -
Mckinley Tech High School
Washington DC06-2008
Skills
- Operational Efficiency
- Strategic Visioning
- Staff Development
- Meeting facilitation
- Multitasking
- Relationship and Team Building
- Staff Management
- Project Management
- Operations Oversight
- Professional Demeanor
- Excellent Communication
- Organizational Skills
- Planning and coordination
Timeline
Community Board Director
Somerset Development
03.2020 - 02.2022
Concierge Supervisor
Kent Services
04.2017 - 04.2019
Security Police Officer
Admiral Security
08.2013 - 06.2016
Bank Teller
Wells Fargo
08.2013 - 01.2016
High School Diploma -
Mckinley Tech High School
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