Phill Kepler
Summary
Proven leader with extensive experience at Costco, adept in tire knowledge expertise and employee motivation. Excelled in optimizing shop performance and enhancing productivity. Skilled in scheduling coordination and stress tolerance, consistently delivering exceptional member service and improving operational workflows.
Overview
14
14
years of professional experience
Work History
Tire Shop Supervisor
Costco
08.2016 - Current
- Assisted in recruitment efforts by interviewing potential candidates and making recommendations for hiring decisions based on qualifications and fit within the team dynamic.
- Managed inventory levels, ordering necessary supplies in a timely manner to avoid stockouts or overstock situations.
- Provided exceptional member service experiences by addressing inquiries knowledgeably and courteously while maintaining professionalism at all times.
- Optimized workflow processes, delegating tasks effectively according to each employee's skill set and expertise level.
- Collaborated with other supervisors to develop best practices for optimal shop performance.
- Enhanced employee productivity by providing regular training on new products and equipment.
Shift Manager
Mike's Carwash
06.2010 - 01.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Education
No Degree - Physical Therapy, Marketing, Business Management
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Loveland High School
Loveland, OH2012
Eagle Scout -
Boy Scouts of America
2012
Skills
Scheduling Coordination
Tire Knowledge Expertise
Member Service
Task Prioritization
Stress Tolerance
Employee Motivation
Timeline
Tire Shop Supervisor
Costco
08.2016 - Current
Shift Manager
Mike's Carwash
06.2010 - 01.2015
No Degree - Physical Therapy, Marketing, Business Management
University of Cincinnati
High School Diploma -
Loveland High School
Eagle Scout -
Boy Scouts of America
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