Phill Slaughtaire
Chicago,IL
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Outbound Call Center Agent
NORC at the University of Chicago
01.2010 - 03.2011
- Managed outbound calls to promote services and generate leads.
- Conducted follow-up calls to nurture leads and enhance client relationships.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
Inbound Call Center Representative
Career Education Corporation
05.2011 - 07.2015
- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Assisted customers with product inquiries and account issues, resolving concerns efficiently.
- Documented interactions accurately in CRM systems, maintaining detailed records for future reference.
- Collaborated with team members to improve call handling processes and share best practices.
Lead Cook
Loyola University Damen Dining Hall
09.2016 - 01.2018
- Contributed to inventory management and ensured timely kitchen operations while adhering to quality standards.
- Collaborated in planning and directing food preparation, stepping in effectively for the Lead Cook when necessary.
- Enhanced menu offerings by updating and creatively transforming entrée selections.
Sous Chef / Kitchen Manager
Loyola University Damen Dining Hall
2018 - 10.2022
- Supported inventory control to maintain optimal stock levels and minimize waste.
- Collaborated with the Lead Cook in planning and directing food preparation to ensure timely operations and adherence to quality standards.
- Innovated menu offerings by updating and enhancing entrées to deliver creative and flavorful dishes.
Catering Chef
Heartland Alliance
07.2020 - 07.2020
- Produced food items in accordance with recipes and standards set by the Executive Chef, ensuring quality and adherence to department policies.
- Managed catering for events with up to 200 guests, achieving 100% customer satisfaction by maintaining high standards of food presentation and service.
- Designed new menu offerings that contributed to a 15% increase in client retention.
General Manager
The Budlong Hot Chicken / Hyde Park
10.2022 - 04.2023
- Led team operations, encompassing recruitment, training, and overseeing food quality, contributing to a successful grand reopening of a new location.
- Increased restaurant sales by 8% through the development and execution of local marketing strategies and innovative menu planning.
- Reduced labor and food costs by implementing a schedule matrix and efficient portion control, while enhancing employee retention with a new training program.
Line Cook / Certified BOH/FOH Trainer
Small Cheval
04.2023 - 11.2023
- Executed food orders and led the line, ensuring timely and quality service across various stations, including Fry, Grill, Dessert, Build, and Expo.
- Trained staff comprehensively on all line stations, enhancing team efficiency and maintaining high operational standards.
- Conducted daily deep cleaning of the entire kitchen, adhering to FIFO protocols and maintaining strict safety regulations.
Store Manager/Asst. Manager/ Recruiter
Small Cheval
04.2023 - 01.2025
- Conducted weekly R365 audits, managed scheduling, and processed invoices, ensuring operational efficiency and compliance.
- Reduced food waste by 10% through effective use of a food calculator and strategic order placement with store leaders.
- Improved staff efficiency by 20% during closing shifts through targeted training sessions and skill enhancement initiatives.
- Streamlined inventory management, reducing stock discrepancies by 15% and effectively lowering labor costs through a newly created schedule matrix.
Operations Manager
One Off Hospitality
07.2025 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Implemented process improvements that enhanced workflow efficiency and reduced customer wait times.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma - General Education
ACE Technical High School
Chicago, Illinois06.2011
Skills
- ServSafe Food Service Manager's Certificate
- Managers Certificate
- Detail-Oriented
- Customer Service Experience
- Customer service in retail settings
- Training and Teaching Experience
- Hospitality Leadership & Team Training
- Inventory Management & Food Cost Control
- Customer Experience Optimization
- Menu Development & Allergen Training
- MS Office Suite
- POS software proficiency
- Food Safety
- Time management
- Attention to detail
- Highly motivated
- Professional attitude
- Customer service
- Food preparation
- Problem-solving
- Team coordination
- Knife skills
- Kitchen sanitation
- Kitchen sanitization
- Food safety
- Quality control
- Line management
Accomplishments
- Collaborated with team of 4 in the development of training new staff and opening 2 Small Cheval locations.
- Resolved product issue through consumer testing. (Budlong)
Certification
ServSafe Food Service Manager's Certificate | City of Chicago
Languages
Spanish
Limited Working
Timeline
Operations Manager
One Off Hospitality
07.2025 - Current
Line Cook / Certified BOH/FOH Trainer
Small Cheval
04.2023 - 11.2023
Store Manager/Asst. Manager/ Recruiter
Small Cheval
04.2023 - 01.2025
General Manager
The Budlong Hot Chicken / Hyde Park
10.2022 - 04.2023
Catering Chef
Heartland Alliance
07.2020 - 07.2020
Lead Cook
Loyola University Damen Dining Hall
09.2016 - 01.2018
Inbound Call Center Representative
Career Education Corporation
05.2011 - 07.2015
Outbound Call Center Agent
NORC at the University of Chicago
01.2010 - 03.2011
Sous Chef / Kitchen Manager
Loyola University Damen Dining Hall
2018 - 10.2022
High School Diploma - General Education
ACE Technical High School
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