Summary
Overview
Work History
Education
Skills
Experience in the following departments:
Timeline
Generic

Phillicia Woods

Hiram,GA

Summary

Reliable merchandiser with a record of successfully contributing to team goals, inventory and merchandising experience. Dependable and team player with great abilities in planning, managing and evaluating work. Pays close attention to detail. Works well independently and is effective at multitasking and maintaining a friendly attitude under pressure.

Overview

15
15
years of professional experience

Work History

Merchandiser

Costco Wholesale Corp
02.2022 - Current
  • Maintained a neat, orderly and safe work space.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Organized store merchandise by size, style and color.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Conferred with store managers to obtain information about weekly Mandatory and Focus items.
  • Tracked and recapped key item performance using IATOP
  • Run daily reports, ie. HOT sheets, RAPL, PDIW and MACR
  • Fostered a positive work environment by consistently treating all management, employees and members with respect and consideration.

Front End Supervisor

Costco
12.2019 - 02.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for members.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced member satisfaction by effectively managing front-end operations and addressing member concerns promptly.
  • Greeted member upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Collaborated with store management to develop strategies for improving overall store performance and member satisfaction.
  • Led by example in member interactions, setting high standard for service that team members followed.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Offered hands-on assistance to members, assessing needs, and maintaining current knowledge of consumer preferences.

Stocker

Costco Wholesale Corp
11.2009 - 12.2020
  • Maintained a neat, orderly and safe work space.
  • Ensured that shelves were fully stocked at all times.
  • Greeted members and showed them where to find requested products.
  • Responded to member concerns with friendly and knowledgeable service.
  • Communicated clear expectations and goals to each team member.
  • Used time efficiently when not serving members, including folding clothes and zoning.
  • Operated a cash register for cash, check and credit card transactions.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Contacted other store locations to determine merchandise availability.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Education

Chabot College
Hayward, CA

Skills

    • Excellent communication skills
    • Creative
    • Reliable and punctual
    • Product inventory counts
    • Customer service-oriented
    • Cash register familiarity
    • Active listening skills
      • Detail-oriented
      • Friendly demeanor
      • Natural leader
      • Computer literate
      • Strong work ethic
      • Goal-oriented
      • Motivated team player

Experience in the following departments:

  • RTV
  • Pharmacy
  • Optical
  • Photo
  • Hearing Aid
  • Front End Cashier/Assistance
  • Bakery
  • Majors


Timeline

Merchandiser

Costco Wholesale Corp
02.2022 - Current

Front End Supervisor

Costco
12.2019 - 02.2022

Stocker

Costco Wholesale Corp
11.2009 - 12.2020

Chabot College

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Phillicia Woods